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SMS automation solutions: automated text messaging made easy
Reduce manual workload, improve customer engagement, and scale your messaging with Infobip’s automated SMS service.
What is SMS automation and why should you use it?
SMS automation enables businesses to send timely, pre-scheduled, and event-triggered messages without manual effort.
Whether for customer notifications, marketing campaigns, or security alerts, automated SMS ensures that the right message reaches the right person at the right time.
Types of automated text message services
Engage customers with smart, scalable messaging and explore different use cases for highest delivery rates.
Promotional SMS
Use automated promotional SMS to engage customers with personalized offers, discounts, and flash sales at every stage of their journey.
SMS 2FA
Protect customer accounts with secure, real-time authentication using SMS-based two-factor authentication (2FA), and send OTP codes via SMS.
Transactional SMS
Set up automated SMS flows, like welcome text messages, order confirmations, updates, and more.
SMS reminders
Send urgent alerts, service updates, and time-sensitive information to customers via SMS, ensuring instant visibility.
SMS notifications
Send urgent alerts, service updates, and time-sensitive information to customers via SMS, ensuring instant visibility.
SMS marketing
Increase conversions with personalized, automated SMS marketing campaigns tailored to customer behavior and preferences.
How to send automated SMS messages
Setting up SMS automation to send messages with Infobip’s platform is quick and efficient.
Create an Infobip account
Sign up for an Infobip account to access our portal. This allows you to send messages on various channels, including SMS.
Tip: If you want to send SMS via API, signing up allows you to generate an API key that will be used to authenticate your requests.
Pay-as-you-go
Top up your account as you need with a flexible, pay-as-you-go model.
Volume-based discounts
Want to send large amounts of SMS? Get a special offer for high volumes.
SMS automation solutions for every industry
Finance
Reach, engage, and retain more clients with secure SMS alerts, transaction confirmations, and fraud prevention messaging.
eCommerce
Boost sales and enhance customer experience with targeted SMS campaigns, personalized promotions, and real-time order updates.
Enterprise
Engage more customers around the world using a scalable and globally compliant enterprise SMS solution, backed by high delivery rates and expert customer support.
Telecoms
Enhance your telecom services with reliable SMS solutions that ensure seamless communication, customer engagement, and operational efficiency.
Real estate
Streamline your real estate operations with automated SMS alerts for property listings, appointment reminders, and client follow-ups, making communication effortless.
Travel and hospitality
Elevate guest experiences and improve operational efficiency with SMS booking confirmations, personalized offers, and real-time customer support.
Reasons to use an automated texting service
SMS automation saves time, improves engagement, and enhances operational efficiency. Here’s why businesses rely on it:
Time-saving efficiency
Higher engagement rates
Personalization and segmentation
Scalability
Helping you ensure SMS compliance
Understanding and complying with data protection regulations like GDPR and TCPA is essential for sending SMS as a business. Our platform makes this easier with features such as consent management, secure data handling, and detailed auditing, ensuring you meet both regional and international legal requirements.
Frequently asked questions
SMS automation enables businesses to send scheduled and trigger-based messages without manual effort. Infobip provides a secure, scalable, and AI-powered platform to manage SMS workflows with ease.
Infobip offers enterprise-grade automation, global scalability, and real-time analytics, ensuring businesses improve efficiency while maintaining compliance.
Yes. Infobip allows dynamic message personalization using customer names, order details, and behavioral triggers.
Infobip ensures compliance with GDPR, TCPA, and local telecom regulations, helping businesses avoid penalties and maintain trustworthy communication.
Infobip’s real-time analytics dashboard provides insights on delivery rates, engagement metrics, and campaign performance, allowing businesses to optimize their strategy.
Yes. Infobip allows you to schedule SMS messages ahead of time, ensuring they reach customers at the right moment based on time zones, behavior triggers, or specific campaign timelines.
Infobip offers 24/7 global support, onboarding assistance, and dedicated customer success teams to help businesses integrate and optimize their SMS automation workflows. With drag-and-drop automation tools, API integrations, and expert guidance, businesses can launch and scale automated messaging with ease.
Using Infobip’s omnichannel solutions helped us streamline our communication process and speed up sales. What we used to sell in 30 days, we now sell in 5 days. This newly automated process has helped us increase our customer reach, improve our existing customer relationships, and enhance the overall work experience for our employees.
Nemanja Malisic
IT Project Manager, Würth
Sign up and try our platform for free
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