Build AI chatbots that know each customer before they type a word

Native GenAI platform with flexible model selection and RAG enables custom prompts for any use case. Advanced intent engine detects customer intent and routes conversations automatically, supporting both traditional ML training and instant GenAI setup. Maintains full conversation context across every interaction, ensuring continuity and personalization.

Start with chatbots for predictable workflows, escalate to AI agents for complex reasoning. Simple queries follow rule-based flows; nuanced questions route to GenAI-powered agents with multi-turn problem-solving, balancing efficiency with intelligence.

AI chatbots handle routine queries automatically, escalating to human agents when conversations require expertise, with full context preserved. Agents can also monitor and take over AI conversation proactively.

Native CDP integration provides unified customer profiles, preferences, behaviors, and interaction history. Complete context available across all channels, with intelligent routing and dynamic segmentation. Deliver personalized responses, intelligent routing, dynamic segmentation, and experiences that feel individually tailored.

Create specialized AI chatbots for sales, support, or any use case, then deploy and replicate them across all customer channels. No rebuilding required.

Launch and manage a single chatbot across multiple senders – add or remove channels on the fly, test variations, and scale to new markets without creating duplicates. Perfect for multi-brand organizations or regional deployments.

Deploy multilingual AI chatbots that automatically communicate in your customers’ preferred language, no separate workflows needed.

Share images, videos, PDFs, and rich media using channel-native capabilities, create quick reply options for faster responses, and display typing indicators on WhatsApp. Make conversations feel natural, efficient, and human-like.

AI chatbots listen to customer voice messages and respond with voice or text, mimicking human conversation for hands-free, natural interactions that feel personal and effortless.

Design, test, and deploy rule-based or AI chatbots without writing code. Drag-and-drop interface with customizable templates, pre-built components, and visual flow editor gets you live in minutes.

Use the built-in coding element for common tasks, or write custom JavaScript for advanced data processing, formatting, and context handling, right inside your chatbot flow. Balance speed with complete control.

Call external APIs directly from chatbots for real-time data lookups, validation, and actions while webhooks receive callbacks from external systems for confirmations and triggers, enabling complex workflows like authentication, payment processing, order updates, and dynamic data synchronization.

Create modular components for specific tasks and use them across multiple chatbots and AI agents. Update once, apply everywhere, and maintain consistency effortlessly.

Our real-time simulator lets you test chatbots on your device while visualizing the conversation flow simultaneously. Catch errors and optimize experiences before customers ever see them.

Automate order tracking, product discovery, returns, promotional campaigns, and lead qualification across every messaging channel.

Handle account inquiries, fraud alerts, loan applications, and policy renewals with AI chatbots that meet strict compliance requirements. Built-in GDPR compliance and data residency options address regulatory needs across banking, insurance, and fintech.

Automate SIM activation, plan upgrades, outage notifications, and billing queries. Chatbots handle high-volume, repetitive interactions while agents focus on complex issues.