Elevate omnichannel interactions with Video API
Add personable, contextualized interactions across any channel and on any device with unique Video scenarios over WebRTC.
Face-to-face engagement on your platform
Compose collaborative customer engagement your way across mobile and desktop applications.
9,700
global connections
95%
global coverage
10,000
concurrent video calls every minute
Build innovative Video solutions for your business
Craft unique face-to-face engagement with customers while keeping their user experience smooth.
Customize Video with WebRTC
Through WebRTC you can build custom Video solutions over IP to boost customer engagement. Offer unique experiences with Video SDKs and APIs and build the exact Video interaction your customers need, available on any browser or device.
The WebRTC SDK library
Import our WebRTC SDKs into your own applications and architect, deploy and adjust your Video solution as you see fit. Available on iOS, Android or Javascript, you can connect with any customer with an internet connection.
Enhance face-to-face interactions with Video features
A wide range of features will help you bring your Video experience to the next level. Offer the best quality of Video interactions and improve customer experiences.
Recording
Record video communication with your customers and save your conversations for whenever you may need them.
Conferencing
Interact with multiple people at once with Video conferencing. Using any device or any channel, you can connect the right people on Video.
Screen sharing
Allow customers to share their screens during a Video call to enhance their visual experience and create better interactions.
Interactive calls
Select menu options through DTMF recognition, share audio or play text to speech content all on a Video call to offer richer experiences.
Network events
Get updates on network quality and events to ensure you’re interacting over Video with the best possible connections.
Audio and Video effects
Remove background noise, enable background blurring or virtual backgrounds for more privacy and better quality Video calls.
Need a specific Video use case?
Customize engagement with Video. Connect and engage with users across the globe with face-to-face interactions. Integrate alongside existing platform solutions for an intuitive customer journey.
Contact an expertIntegrate Video interactions with Call Links
Generate a Call Link over WebRTC or our cloud contact center Conversations and send it over any channel your customers prefer to use.
The link opens a personalized browser where the customer can connect to a live service representative via video or audio call. Customize the browser to reflect your brand image, add your logo and design a customer call center.
Create friction-free and personalized interactions on Video
Harness over 15 years of experience with the world’s best connected platform
With industry-leading expertise, you can deliver superb customer experience through our global network.
800+ direct operator connections
Reach customers worldwide while staying compliant with local laws.
40+ data centers
You will have the stability and low latency your business needs to connect with customers all over the world.
Local numbers
Our global presence allows for you to use local numbers to connect with customers offering them convenience when they need to reach out to you.
Always-on support
Reach out to our support at any time to ensure you are always able to offer the best Voice interactions for customers 24/7.
Learn more about delivering Video with Infobip
