One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst reports
Infobip recognized as a Leader in Mobile Messaging Fraud Prevention by Juniper Research.
Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.
Infobip recognized by Frost & Sullivan for best practices in global network API industry.
Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.
Infobip named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS.
Find out why Infobip was recognized as a Leader for the third time in the 2025 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision.
Omdia ranks Infobip as a Leader in the CPaaS Universe report.
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard.
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time.
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report.
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research.
Infobip has been recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research.
Infobip recognized as RCS Business Messaging Leader by Juniper Research.
Infobip has been named number one amongst Established Leaders in the Juniper Research Global RCS Business Messaging Market 2024-2029: Competitor Leaderboard report.
Infobip named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS.
Learn why Infobip has been named as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).
Infobip insights
10 ways MVNOs improve customer service in telecom.
MVNOs can now turn every customer interaction into an advantage. Infobip provides the tools to deliver fast, personalized, and consistent support across all channels. Explore how they’re bridging two worlds, from hold music to real-time connection.
- Blog.
- Best Practices.
- Conversational experience.
- Customer Service.
- Operators.
- Telco.
WhatsApp for customer service: Best practices 2025.
Learn how to use WhatsApp for customer service with chatbots, automation tools, and retail-focused software to deliver real-time customer support.
- Blog.
- customer service.
- whatsapp business platform.
- Trends and Insights.
- WhatsApp Business.
- Customer Service.
WhatsApp Business blocked: Reasons & how to unblock.
Learn why your WhatsApp Business account is blocked, how to unblock it, and avoid future issues like spam or policy violations.
- Best Practices.
- WhatsApp Business.
WhatsApp sales: Funnels, CRM integration, and automation.
Learn how to use WhatsApp for sales with CRM integration, automation tools, and funnel strategies to boost conversions and streamline outreach.
- Blog.
- Best Practices.
- WhatsApp Business.
- Sales.
- Martech.
How WhatsApp vs Messenger compare for business communication.
If you have ever compared WhatsApp vs Messenger for business, this guide is for you. See how each app helps you connect with customers and how Infobip simplifies it all in one place.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
WhatsApp with CRM: How to integrate and scale customer relationships.
Connect WhatsApp Business Platform to your CRM to streamline marketing, sales, and support. Automate, personalize, and report ROI with Infobip.
- Blog.
- Best Practices.
- WhatsApp Business.
How mobile push authentication is redefining security in banking.
Banks are redefining security with mobile push authentication. Learn how Infobip helps financial institutions deliver secure, compliant, and real-time fraud prevention through seamless in-app verification.
- Blog.
- Awareness.
- Mobile & web push.
- signals.
- Authentication.
WhatsApp opt-in: Policy requirements, strategy & examples.
Learn everything you need to know about WhatsApp opt-ins, why they are important, and how to successfully collect messaging consent from customers.
- Blog.
- Best Practices.
- WhatsApp Business.
- Marketing.
Send bulk WhatsApp messages: How to scale outreach compliantly .
Send WhatsApp messages at scale compliantly. Learn about opt-ins, approved templates, 24-hour replies, automation, and analytics to reach customers effectively.
- Blog.
- Best Practices.
- WhatsApp Business.
Galdon Data: Turning listening into powerful customer engagement.
From large-scale public sector integrations to AI-powered engagement tools, discover how Galdon Data proves that meaningful technology starts with listening and ends with trust.
- Blog.
- Inspiration.
- Conversational experience.
- Spotlight.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
Milestones that made us Infobip
We make it our business
Explore our technologyDriven by a mission
Explore our valuesWe grow through people
Meet our peopleGlobal reach, local impact
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