Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
XylophoneOctober 8, 2025
View detailsAI hub
Analyze
Apps and Integrations
Conversations
CPaaS X
Moments
Numbers and Compliance
People
Voice and Video
WheatSeptember 10, 2025
View detailsAnswers
- Enhancements to RCS message types
- More Answers elements now support timeout
- Configure a time window for session re-engagement reminders
Apps and Integrations
- Enhanced messaging integration for Microsoft Bot Framework
- WhatsApp Brazilian payment button for Salesforce Marketing Cloud
- HubSpot CRM Card for single or template messages
Broadcast
- New Broadcast analytics
Conversations
- Interactive WhatsApp call button
- Conversation priority update
- Coming soon: Updated Conversations settings
- Dedicated IP purchasing and management
Essentials
- Improved roles and permissions management
Metrics API
- Channel code and capability standardization
Moments
- View insights for IVR sessions
- Send multiple messages in a single LINE element
- New, enhanced Flow editor
People
- Mask sensitive data in attributes
- Share contact information among multiple profiles
RCS
- PDF supported in carousels and rich cards (India only)
Voice and Video
- Call routing enhancements
- WhatsApp message interactions: New feature set
- Support for Meta's WhatsApp template library