Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
Analyze
- Template-level insights for WhatsApp on Analyze Dashboard
- Enhanced reporting, filtering, and usability updates
Answers
- Exported chatbots are no longer encrypted
- View live conversation flow on your device
- Set up multiple TLS certificates for API calls
- You can now switch between view-only mode and edit modes
- Schedule chatbot activation and deactivation
- Use GenAI to create and modify code
Apps and Integrations
- Authentication improvements for publishing Integrations in Exchange Marketplace
- Support for URL shortening and tracking in CleverTap
- Infobip Messaging Integration in Oracle Service Cloud
- Seamless SMS failover in Salesforce Marketing Cloud
- Streamlined Viber message setup in Salesforce Marketing Cloud
- Seamless WhatsApp integration for Microsoft Dynamics 365 Customer Service
- Expanding Oracle Eloqua Messaging with additional channels
- Oracle Responsys upgrade integrating RCS for enhanced customer engagement
Conversations
- Filtering with keyboard shortcuts
- Conversation templates update
- Search option in Workflows
Conversations API
- Update account configuration endpoint deprecated
- Viber Bots webhooks cleanup
- Conversations webhooks - global availability
CPaaS X
- New category: Customer Engagement
- Email templates over API
- Configurable open tracking pixel over API
Customer engagement with X
(Early Access)
- Introducing the X concept with customer engagement
Embeddable customer engagement
(Early Access)
- Introducing the Embeddable customer engagement
Messages API
- Enhanced support for WhatsApp messages: Product and multi-product messages
- New message type: Mixed
Moments
- Schedule recurring flows with predefined audience
RCS
- RCS to MMS failover
- MMS to RCS upgrade
- RCS Open URL suggestion button now supports app links
- RCS enhanced reporting in Analyze
Viber Business Messages
- Custom CTA button URL for video messages
- Get WhatsApp Business Account (WABA) status over API
Zalo
- URL shortening and tracking for ZNS messages
Answers
- You can now simulate the chatbot over API
- You can now import API requests instead of manually configuring them
- Rename elements to identify specific instances of the element
- Share custom templates between your main Infobip account and your sub-accounts
- Use GenAI tools to add functionality to your chatbot
- Customize the welcome message for WhatsApp chats
Apps and Integrations
- Enhanced messaging integration for HubSpot
- Boost customer engagement with the Messaging Adapter for Oracle Integration Cloud
- Salesforce Marketing Cloud
- Oracle Responsys: elevate engagement with integrated Answers chatbot
Campaign tags
- Add campaign tags to your products to categorize them based on custom criteria
Conversations
- My Work grouping
- Agent auto-assignment outside of working hours update
- Tags and templates update
- AI assistant - Auto-fill forms on demand, Suggested replies, and AI summary updates
Conversations API
- New webhooks
CPaaS X
- Subscriptions API: Inbound message configuration
- New in Delivery reports (DLRs): Attempt Count and Time to First Delivery Attempt
- Tracking notifications webhooks include campaign reference ID
- Enhanced Email metrics in Analyze and Metrics API
Messages
- New message types are now available for LINE
Messages API
- Enhanced RCS feature parity
Metrics API
- Enhanced Email traffic metrics
- Multi-application/entity filtering
Moments
- New Flow Denied Entry event
- Allow journeys to complete after flow is stopped
- The Predefined audience element has been split to make it easier to use
- You can now transfer IVR calls to live agents
- The Start a conversation element is renamed to Transfer chat to agent
- The Collect element has new features
Numbers
- Subscription Management support in incoming messages
People
- You can now control how filtering rules are applied to list items
- You can now manage People segments by using the People API
Voice and Video
- WebSocket endpoints for Calls platform
- WebRTC automatic reconnect
- Marketing messages preferences
- Improved template filtering over API
Analyze • Answers • Blocklist • Email • KakaoTalk • Live Chat
Answers • Apps and Integrations • Conversations • Conversations API • CPaaS X • Email • Messages • Mobile push and In-app Messages • Numbers and Compliance • RCS • Voice and Video • WhatsApp
Analyze • Answers • Apple Messages for Business • Apps and Integrations • Channels • Conversations • Conversations API • Email • Messages API • Moments • People • SMS • Voice and Video • WhatsApp
Answers • Apple Messages for Business • Conversations • Conversations API • Email • Forms • Moments • Numbers and Compliance • People • Voice and Video • WhatsApp
Analyze • Answers • Broadcast • Conversations • Email • KakaoTalk • MMS • Messages API • Mobile push and In-app notifications • Moments • WhatsApp
Messages API • RCS • Answers • Moments • Mobile push and In-app messages • Apps and Integrations • Conversations • Conversations API • Live Chat
Broadcast • Metrics API • Conversations • Conversations API • WhatsApp • Messages API • Moments • People • Messages • Email • Apps and Integrations • Number Activation State • Essentials
Broadcast • Metrics API • Conversations • Numbers • Compliance • Voice and Video • Answers • Moments • People
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