Conversational AI platform

Increase conversions with a unified conversational experience solution

Create conversational experiences at ease with a generative AI-powered, no-code in-app journey builder that will engage your audience, foster customer loyalty and drive business growth.

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10,000+

Unique active customers

7bn+

End users touchpoints

115bn+

Total interactions over our platform in the 1st quarter

Powerful communications platform that’s trusted by analysts

Infobip is named a Leader in 2023 Gartner Magic Quadrant for CPaaS

Fast Company’s Annual List of the World’s Most Innovative Companies of 2024

Entire conversational experience journey on your customers’ preferred channel

Consideration

Push offers and promotions along with highlighting key differentiators

Conversational one-stop shop that covers all customer touchpoints

Conversational marketing

Engage your customers in real-time using two-way conversations
Promote through your customers’ favorite channels using gen AI prompts
Quickly recommend products and services with a conversational, gen AI powered chatbot
Leverage 360-degree views of customer data to understand your audiences behavior and personalize interactions

Conversational commerce

Provide end-to-end customer journeys using gen AI powered templates and use cases
Improve customer satisfaction with a quick, convenient purchase experience
Deliver personalized journeys that build trust and brand loyalty
Prompt customers to purchase with gen AI powered recommendations

Conversational support

Provide always-on support on your customers’ preferred channels
Use AI to understand customers’ intent and respond accordingly
Access full conversation history for a personalized customer experience
Automate routing to send conversations to the right agent

Explore AI for customer service

Solve your business challenges and meet your goals

From onboarding and engagement to retention and loyalty, choose from journey templates that can be personalized to suit your business needs.

Promote new products or services
Offer seasonal promotions
Send personalized offers
Share product recommendations
Send back-in stock alerts
Inform on loyalty points
Send cart abandonment notifications
Book appointments
Mobile app onboarding
Send product tutorial guides

Promote subscriptions
Send satisfaction surveys
Deliver newsletters
Send order confirmations
Issue e-receipts
Share loyalty points
Send appointment reminders
Manage subscriptions or repeat purchases
Share delivery notifications
Dispatch refund notifications

Send subscription confirmations
Deliver security codes
Answer FAQs
Share nearby store information
Provide support during purchase
Manage order inquiries
Answer billing inquiries
Answer delivery inquiries
Enable delivery location tracking

Send OTPs
Onboard new customers
Promote app downloads
Introduce new features
Notify in real-time
Send account updates
Book and manage meetings

Send meeting reminders
Change personal information
Renew contracts
Provide timely customer support
Send feedback surveys
Activate services
Form abandonment

Interactive onboarding tutorial
Give nearest branch/ operation hours information
Engage inactive users
Promote new offers
Open new account / loan / mortgage

Schedule appointments
Send appointment reminder
Reschedule appointments
Cancel appointment

Send test results
Order prescriptions
Provide prescriptions delivery status

Interactive doctor consultations
Provide patient education
Ensure patient adherence
Symptom checker via chatbot

Promotion of popular destinations
Ticket promotions
Seasonal celebrations
Last minute offers
Loyalty program promotion
Browsing for destinations
Agent recommendations
Booking details consultations
Searching for hotel

Bundling offers
Notifications and support – booking confirmation
Instruction notifications
Check-in to flights / accommodation
Download boarding pass
Flight status
Upgrade the booking
Special requests

Book or manage travel insurance
Feedback surveys
Real-time support
Register and resolve complaints
Flight announcements
Gate changes
Traveling policies
Assistance in case of incident

Use number masking to ensure privacy and secure customer and employee interactions
Use OTPs for fast and reliable authentication by SMS
Keep customers informed with real-time notifications and reminders
Use cost-effective digital channels for transactional messages
Promote and manage loyalty programs
Encourage customer feedback and reviews
Support the unique requirements of people, food, and parcel movement
Provide hyper-accurate delivery tracking and status information

Send personalized and relevant marketing and promotional messages
Support click-and-collect for cost savings and increased customer satisfaction
Send immediate booking confirmations
Provide conversational customer support on digital channels
Keep travelers informed with pre-flight information
Send check-in and security reminders
Provide flight status updates and notifications
Send targeted upgrade and cross-sell promotions

Promotion of downloading the app
Promotion of the service
Service hours/service rate
Registration to service by customer
Driver registration
Book the service
Find a ride
Confirm pick up location
Complete the service
Provide gudience of payment
Track delivery
Change delivery location
Complaint management

One platform, your entire conversational experience solution

Gen AI powered conversational experience cloud

Ready-made journey templates with gen AI
Generative AI-powered, no-code journey builder
Seamless integrations with any platform
Robust analytics and reporting capabilities

Explore Experiences

Conversational cloud contact center solution

Leverage the strengths of AI to make human agents more efficient
Use gen AI powered bots to automate first line of customer interactions
Connect digital channels to provide the same level of service no matter how customers get in touch
Access all communication channels from a single omnichannel interface
All contextual information and customer data instantly available

Explore Conversations

AI powered chatbot building platform

Power your customer engagement and support 24/7 with simple rule-based, intent-based or gen AI based conversational chatbots.
Offer instant chatbot support on your customers’ favorite channels
Easily integrate any chatbot incl. own private cloud gen AI bots into our applications
Create programmable support with powerful Conversations API

Explore Answers

Intelligent customer data platform

Collect and unify data in one place to create customer profiles that make it easy to personalize every interaction.
Get AI to recommend products, locations, and services based on individual profile data.
Create and enrich profiles based on customer interactions with your chatbot.
Give agents a 360-degree view of each customer using demographic, historical, and behavioral data.

Explore People CDP