Increase conversions with a unified conversational experience solution
Create conversational experiences at ease with a generative AI-powered, no-code in-app journey builder that will engage your audience, foster customer loyalty and drive business growth.
10,000+
unique active customers
7 bn+
end users touchpoints
115 bn+
Total interactions over our platform in the 1st quarter
Powerful communications platform that’s trusted by analysts
[ We are proud ]
Infobip is named a Leader in 2023 Gartner Magic Quadrant for CPaaS
Entire conversational experience journey on your customers’ preferred channel
AWARENESS
Push offers and promotions along with highlighting key differentiators
CONSIDERATION
Send product catalogs and support pre-purchase questions
PURCHASE
Allow in-app payments and trigger cart abandonment messages to complete transactions
SUPPORT
Send loyalty programs, updates and offer post-purchase support
RETAIN
Manage loyalty programs and send personalized recommendations
Conversational one-stop shop that covers all customer touchpoints
Conversational marketing
- Engage your customers in real-time using two-way conversations
- Promote through your customers’ favorite channels using gen AI prompts
- Quickly recommend products and services with a conversational, gen AI powered chatbot
- Leverage 360-degree views of customer data to understand your audiences behavior and personalize interactions
Conversational commerce
- Provide end-to-end customer journeys using gen AI powered templates and use cases
- Improve customer satisfaction with a quick, convenient purchase experience
- Deliver personalized journeys that build trust and brand loyalty
- Prompt customers to purchase with gen AI powered recommendations
Conversational support
- Provide always-on support on your customers’ preferred channels
- Use AI to understand customers’ intent and respond accordingly
- Access full conversation history for a personalized customer experience
- Automate routing to send conversations to the right agent
Solve your business challenges and meet your goals
From onboarding and engagement to retention and loyalty, choose from journey templates that can be personalized to suit your business needs.
One platform, your entire conversational experience solution
Craft conversational experiences in an omnichannel manner
Find out how to create exceptional conversational experiences
Conversational commerce in retail
What is conversational commerce in retail? How can retailers capitalize on it and what are the benefits? Find out this and more!
A guide to conversational marketing chatbots
Everything you need to know to build an effective conversational marketing chatbot – including the rules around starting conversations, how to create a chatbot persona, and all the steps in the design and build phase.
The ultimate guide to conversational experiences
Deep dive into the conversational ecosystem and learn what you need to create the ultimate conversational experiences.
