Provide the best service with a cloud contact center solution

Drive efficiencies, provide a personalized customer experience, and empower agents to perform at their best with a cloud contact center solution that supports engagement on all the channels your customers use.

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Contact an expert

Turn customers into brand ambassadors by providing best service on their prefered channel

70%

of customers want quick assistance on their preferred channel.

Source: Infobip CX survey

75%

of global consumers want to message businesses.

Source: Meta

50%

of customer churn on average is due to poor customer service.

Source: Infobip CX survey

Provide the best contact center service on every channel

All the elements you need to provide memorable customer service in a single unified solution.

Provide an excellent customer experience

Enable a connected and consistent experience across all touchpoints
Seamlessly connect digital channels to provide the same level of service no matter how customers get in touch
Reduce wait times and transfers between agents
Provide agents with all the customer history and context they need to resolve issues quickly

Optimize agent performance

Access all communication channels from a single omnichannel interface
All contextual information and customer data instantly available
Take the strain off agents with self-service chatbots
Native support for hybrid working with no loss of agent productivity

Maximize contact center efficiency

The simplicity of a single solution provider for all channels
Benefit from the reduced cost and easy scalability of digital channels
Drive continuous improvement with access to key metrics and insights
Leverage the strengths of AI to make human agents more efficient

A unified cloud contact center solution

Support all the channels your customers use to get in touch
Use automation for simple service requests and frequently asked questions
Smart routing to the ideal agent with full customer history and data

Enable your agents to work from anywhere in the world

Successfully transition to hybrid working and maintain a high level of customer service.

Continuous customer service support from desktop or mobile device
Scalable, fast to onboard, designed to be intuitive
Cloud environment that supports workspace adaptability

		OkHttpClient client = new OkHttpClient().newBuilder()
     .build();
 MediaType mediaType = MediaType.parse(“application/json”);
 RequestBody body = RequestBody.create(mediaType, “{\”topic\”:\”Topic.\”,\”summary\”:\”Summary.\”,\”status\”:\”OPEN\”,\”priority\”:\”HIGH\”,\”queueId\”:\”FBDDA7F8B33417374ACC02F5265527E6\”,\”agentId\”:\”97457D13B1FC79AF3C1A1096AE7E77AB\”}”);
 Request request = new Request.Builder()
     .url(“https://{baseUrl}/ccaas/1/conversations”)
     .method(“POST”, body)
     .addHeader(“Authorization”, “{authorization}”)
     .addHeader(“Content-Type”, “application/json”)
     .addHeader(“Accept”, “application/json”)
     .build();
 Response response = client.newCall(request).execute();
							
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		require “uri”
 require “json”
 require “net/http”
 url = URI(“https://{baseUrl}/ccaas/1/conversations”)
 https = Net::HTTP.new(url.host, url.port)
 https.use_ssl = true
 request = Net::HTTP::Post.new(url)
 request[“Authorization”] = “{authorization}”
 request[“Content-Type”] = “application/json”
 request[“Accept”] = “application/json”
 request.body = JSON.dump({
     “topic”: “Topic.”,
     “summary”: “Summary.”,
     “status”: “OPEN”,
     “priority”: “HIGH”,
     “queueId”: “FBDDA7F8B33417374ACC02F5265527E6”,
     “agentId”: “97457D13B1FC79AF3C1A1096AE7E77AB”
 })
 response = https.request(request)
 puts response.read_body
							
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		var client = new RestClient(“https://{baseUrl}/ccaas/1/conversations”);
 client.Timeout = -1;
 var request = new RestRequest(Method.POST);
 request.AddHeader(“Authorization”, “{authorization}”);
 request.AddHeader(“Content-Type”, “application/json”);
 request.AddHeader(“Accept”, “application/json”);
 var body = @”{“”topic””:””Topic.””,””summary””:””Summary.””,””status””:””OPEN””,””priority””:””HIGH””,””queueId””:””FBDDA7F8B33417374ACC02F5265527E6″”,””agentId””:””97457D13B1FC79AF3C1A1096AE7E77AB””}”;
 request.AddParameter(“application/json”, body,  ParameterType.RequestBody);
 IRestResponse response = client.Execute(request);
 Console.WriteLine(response.Content);
							
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		import http.client
 import json
 conn = http.client.HTTPSConnection(“{baseUrl}”)
 payload = json.dumps({
     “topic”: “Topic.”,
     “summary”: “Summary.”,
     “status”: “OPEN”,
     “priority”: “HIGH”,
     “queueId”: “FBDDA7F8B33417374ACC02F5265527E6”,
     “agentId”: “97457D13B1FC79AF3C1A1096AE7E77AB”
 })
 headers = {
     ‘Authorization’: ‘{authorization}’,
     ‘Content-Type’: ‘application/json’,
     ‘Accept’: ‘application/json’
 }
 conn.request(“POST”, “/ccaas/1/conversations”, payload, headers)
 res = conn.getresponse()
 data = res.read()
 print(data.decode(“utf-8”))
							
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		<?php
 $curl = curl_init();
 curl_setopt_array($curl, array(
     CURLOPT_URL => ‘https://%7BbaseUrl%7D/ccaas/1/conversations’,
     CURLOPT_RETURNTRANSFER => true,
     CURLOPT_ENCODING => ”,
     CURLOPT_MAXREDIRS => 10,
     CURLOPT_TIMEOUT => 0,
     CURLOPT_FOLLOWLOCATION => true,
     CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
     CURLOPT_CUSTOMREQUEST => ‘POST’,
     CURLOPT_POSTFIELDS =>‘{“topic”:”Topic.”,”summary”:”Summary.”,”status”:”OPEN”,”priority”:”HIGH”,”queueId”:”FBDDA7F8B33417374ACC02F5265527E6″,”agentId”:”97457D13B1FC79AF3C1A1096AE7E77AB”}’,
     CURLOPT_HTTPHEADER => array(
         ‘Authorization: {authorization}’,
         ‘Content-Type: application/json’,
         ‘Accept: application/json’
     ),
 ));
 $response = curl_exec($curl);
 curl_close($curl);
 echo $response;
							
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		var settings = {
     “url”: “https://{baseUrl}/ccaas/1/conversations”,
     “method”: “POST”,
     “timeout”: 0,
     “headers”: {
         “Authorization”: “{authorization}”,
         “Content-Type”: “application/json”,
         “Accept”: “application/json”
     },
     “data”: JSON.stringify({
         “topic”: “Topic.”,
         “summary”: “Summary.”,
         “status”: “OPEN”,
         “priority”: “HIGH”,
         “queueId”: “FBDDA7F8B33417374ACC02F5265527E6”,
         “agentId”: “97457D13B1FC79AF3C1A1096AE7E77AB”
     }),
 };
 $.ajax(settings).done(function (response) {
     console.log(response);
 });
							
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		var https = require(‘follow-redirects’).https;
 var fs = require(‘fs’);
 var options = {
     ‘method’: ‘POST’,
     ‘hostname’: ‘{baseUrl}’,
     ‘path’: ‘/ccaas/1/conversations’,
     ‘headers’: {
         ‘Authorization’: ‘{authorization}’,
         ‘Content-Type’: ‘application/json’,
         ‘Accept’: ‘application/json’
     },
     ‘maxRedirects’: 20
 };
 var req = https.request(options, function (res) {
     var chunks = [];
 <code>res.on(“data”, function (chunk) {     chunks.push(chunk); }); res.on(“end”, function (chunk) {     var body = Buffer.concat(chunks);     console.log(body.toString()); }); res.on(“error”, function (error) {     console.error(error); });</code>
 });
 var postData = JSON.stringify({
     “topic”: “Topic.”,
     “summary”: “Summary.”,
     “status”: “OPEN”,
     “priority”: “HIGH”,
     “queueId”: “FBDDA7F8B33417374ACC02F5265527E6”,
     “agentId”: “97457D13B1FC79AF3C1A1096AE7E77AB”
 });
 req.write(postData);
 req.end();
							
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		curl -L -g -X POST ‘https://{baseUrl}/ccaas/1/conversations’ \
 -H ‘Authorization: {authorization}’ \
 -H ‘Content-Type: application/json’ \
 -H ‘Accept: application/json’ \
 –data-raw ‘{
   “topic”: “Topic.”,
   “summary”: “Summary.”,
   “status”: “OPEN”,
   “priority”: “HIGH”,
   “queueId”: “FBDDA7F8B33417374ACC02F5265527E6”,
   “agentId”: “97457D13B1FC79AF3C1A1096AE7E77AB”
 }’
							
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		{
   “topic”: “Topic.”,
   “summary”: “Summary.”,
   “status”: “OPEN”,
   “priority”: “HIGH”,
   “queueId”: “FBDDA7F8B33417374ACC02F5265527E6”,
   “agentId”: “97457D13B1FC79AF3C1A1096AE7E77AB”
 }
							
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		package main
 import (
     “fmt”
     “strings”
     “net/http”
     “io/ioutil”
 )
 func main() {
 <code>url := “https://%7BbaseUrl%7D/ccaas/1/conversations” method := “POST” payload := strings.NewReader(`{“topic”:”Topic.”,”summary”:”Summary.”,”status”:”OPEN”,”priority”:”HIGH”,”queueId”:”FBDDA7F8B33417374ACC02F5265527E6″,”agentId”:”97457D13B1FC79AF3C1A1096AE7E77AB”}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil {     fmt.Println(err)     return } req.Header.Add(“Authorization”, “{authorization}”) req.Header.Add(“Content-Type”, “application/json”) req.Header.Add(“Accept”, “application/json”) res, err := client.Do(req) if err != nil {     fmt.Println(err)     return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil {     fmt.Println(err)     return } fmt.Println(string(body))</code>
 }
							
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Integrate our simple Conversations API

Quickly integrate the Conversations API and start unlocking opportunities to scale your contact center and support all the digital channels your customers use.

API

SDKs

Explore the docs

Enhance your service with integration options

Place your contact center at the heart of your business by integrating with key operational and internal systems.

You can build custom integrations or benefit from pre-built ones and bring your own carrier or chatbot.

Click here to access all Conversations integrations