Supercharge your Telco customer experience
Build hyper-personalized customer journeys with omnichannel support, AI-driven insights, and customized real-time offerings at every touchpoint.
The numbers behind our success
Join the ranks of successful partners and clients driving engagement and support at every stage of the customer journey – because your success is our priority!
500m+
Telecom customers engaged with elevated CX
250+
Telecom customers & partners
37bn+
Monthly interactions
Empower your customer engagement with conversational journeys that convert
Leverage diverse entry points such as QR codes, digital ads, or social media campaigns to attract users and guide them through a tailored conversational journey.
DISCOVERY
Build a powerful channel to capture leads, promote deals, showcase offerings, and engage customers throughout their journey.
BUY AND ACTIVATE
Lead customers to buy or sign in, and provide instructions on registration, onboarding, order status, or SIM activation.
USE
Enable customers to easily access billing information, balance checks, money transfers, or top-ups via self-service.
SUPPORT
Enhance customer support by using chat or video calls with seamless bot-to-agent transfer. Deflect IVR calls to any channel for better CX and efficiency.
GROW AND RETAIN
Boost customer value via conversational cross- and up-selling, prepaid-to-postpaid upgrades, loyalty rewards, and feedback gathering.
The Infobip Telco advantage
Transform your CX with one conversational platform
Drive revenue growth
Use advanced data analytics and targeted messaging to promote relevant products or services to your existing customer base. This will result in effective cross-sell and up-sell strategies and increased revenues.
Reduce customer service costs
Create a support chatbot on any messaging channel to automate responses to frequently asked questions, reducing the time, cost, and resources required for customer support agents.
Maintain client base and reduce churn
Attract and retain customers with dynamic personalization and data-driven engagement to increase satisfaction and keep customers coming back for more.
24/7 personalized support
Keep your clients connected 24/7 and provide personalized support over their favorite channels.
Streamline operations and workflows
Automate and streamline your communication processes, such as billing alerts, usage consumption and service updates. This efficiency minimizes the workload on customer support teams while enhancing the customer experience.
Build customer loyalty
Create client stickiness by providing personalized conversational experiences resulting in increased customer lifetime value (CLV).
From concept to reality: Explore our use cases in action
See how our solutions are fit for every use case across your business while enhancing efficiency, unlocking new revenue streams, and driving growth.
Effortless integrations for a seamless conversational experience
With our wide range of integration options, you can seamlessly enhance your end-to-end digital customer journey using the systems you already have.
Try it out!
Telco AI Assistant
Scan the QR code to check out our Telco AI Assistant in action. Ask questions about our GlobalTel, topping up and upgrading subscription plan, booking meetings, etc.
Try it on WhatsAppLearn how top telcos are using our platform to transform their customer experience
Accelerate Conversational Telco success with Infobip’s proven, trusted solutions
With our industry-leading expertise, we can help you deliver superb customer experiences across every channel.
37 billion+ monthly transactions
Achieve the highest delivery rates and scale your messages as you grow on our secure platform.
9,700+ global connections
Reach customers worldwide while staying compliant with local laws.
800+ direct operator connections
Facilitate reliable direct connections and use cases anywhere in the world.
75+ offices on 6 continents
Global experience and local presence provide best-in-class service and solutions.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
100% compliant
Send compliant messages anywhere in the world and in line with local regulations
24/7 support
Always-on support and network monitoring available with expert service
Recognized industry leader
Gartner® Magic Quadrant™ for CPaaS 2024, 2023
CPaaS leader
Leaderboard for RCS Business Messaging 2024
Established Leader
Leaderboard for CPaaS 2023, 2021
Established Leader for CPaaS
Omdia universe 2023
CPaaS leader
IDC marketscape 2023
CPaaS leader
Metrigy CPaaS 2023
Metrigy CPaaS MetriRank report
Build superior CX solutions across the entire telecom customer journey
Read more about how to boost customer engagement, prevent churns, implement AI-powered conversational chatbots, and get best-practice guides to help you succeed.
AI-powered telcos: Shaping the future of telecommunications
Want to know how AI is shaping the future of telecommunications? This blog explores the journey of telcos becoming techcos with the help of AI-powered technologies.
What is call deflection and how it can help brands improve customer experience
Learn how businesses can use call deflection strategies to improve their customer service – by reducing contact center wait times and providing an always-on experience.
Tips for internet service providers to improve customer experience
Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.
