Reduce no-shows and save costs with our SMS reminders service

Send SMS text reminders to anyone, anywhere and at any time. Our SMS reminders service makes it easy to build automated workflows designed for your business needs.

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SMS text message reminders for every industry

SMS text reminders are the simplest, most cost-effective solution for reminding customers about upcoming appointments and due dates. Here are some examples of how they can be used across different industries, including templates you can just copy and paste.

How to send SMS reminders with Infobip

Our solutions help you automate and personalize SMS reminders to improve efficiency and engagement.

CUSTOMER DATA PLATFORM

Manage customer data with People

You need to know who to send the reminders to and what information to include in the message. This could involve customer names, appointment times, payment due dates, or other relevant details. Our customer data platform called People is where you can easily store and manage this information.

Use data like customer names, birthdays or service history to personalize your SMS reminders

SMS WEB PLATFORM OR API

Send SMS via web or API

You need a way to send SMS messages as a business. For this, you can use our user-friendly customer engagement solution called Moments. If you want to code and integrate our platform’s functionalities into your own, you can explore our flexible SMS API.

Set up automations and send SMS reminders triggered by specific actions or events

Features of our platform for sending SMS reminders

With speed of delivery, global reach, and local compliance on your side, your SMS reminders won’t get lost in the mix of other business messages.

Global network with fast delivery

Two-way communication

No-code web interface or API

Real-time analytics & reporting

Global compliance

Support for scalability

Flexible pricing models

Choose a pricing model that best suits your needs.

Pay-as-you-go

Top up your account as you need with a flexible, pay-as-you-go model.

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Volume-based discounts

Want to send large amounts of SMS? Get a special offer for high volumes.

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How to set up an SMS reminder

Here is an example of how you can set up SMS reminders using our platform:

You can create a Due Date attribute and an Amount Due attribute to track payment information from your CRM or CDP (customer data platform).
You can set up a Flow to send a reminder SMS three days before the due date. You can even include the amount due in the SMS using placeholders.
You can set up a Flow to send a reminder SMS three days before the due date. You can even include the amount due in the SMS using placeholders.

See tutorial

When to send SMS reminders?

The best time to send reminders will vary depending on your industry, customers, and the types of reminders you send. With insights into message performance, we can help your business find the best time and day.

Use SMS as a reliable fallback channel

SMS notifications don’t need an internet connection, so if messages can’t be sent over chat apps due to poor service, they can be sent via SMS.

If you use other channels to communicate with customers, make sure to add SMS as a backup.

Read Rapido customer story

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final String platform = const string platform = const platform = platform = platform = $platform = ; ; ;

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package main import ( "fmt" "strings" "net/http" "io/ioutil" ) func main() { url := "https://{baseUrl}/sms/3/messages" method := "POST" payload := strings.NewReader(`{"messages":[{"sender":"InfoSMS","destinations":[{"to":"41793026727"}],"content":{"text":"This is a sample message"}}]}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil { fmt.Println(err) return } req.Header.Add("Authorization", "{authorization}") req.Header.Add("Content-Type", "application/json") req.Header.Add("Accept", "application/json") res, err := client.Do(req) if err != nil { fmt.Println(err) return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil { fmt.Println(err) return } fmt.Println(string(body)) }

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import http.client import json conn = http.client.HTTPSConnection("{baseUrl}") payload = json.dumps({ "messages": [ { "sender": "InfoSMS", "destinations": [ { "to": "41793026727" } ], "content": { "text": "This is a sample message" } } ] }) headers = { 'Authorization': '{authorization}', 'Content-Type': 'application/json', 'Accept': 'application/json' } conn.request("POST", "/sms/3/messages", payload, headers) res = conn.getresponse() data = res.read() print(data.decode("utf-8"))

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require "uri" require "json" require "net/http" url = URI("https://{baseUrl}/sms/3/messages") https = Net::HTTP.new(url.host, url.port) https.use_ssl = true request = Net::HTTP::Post.new(url) request["Authorization"] = "{authorization}" request["Content-Type"] = "application/json" request["Accept"] = "application/json" request.body = JSON.dump({ "messages": [ { "sender": "InfoSMS", "destinations": [ { "to": "41793026727" } ], "content": { "text": "This is a sample message" } } ] }) response = https.request(request) puts response.read_body

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<?php $curl = curl_init(); curl_setopt_array($curl, array( CURLOPT_URL => 'https://{baseUrl}/sms/3/messages', CURLOPT_RETURNTRANSFER => true, CURLOPT_ENCODING => '', CURLOPT_MAXREDIRS => 10, CURLOPT_TIMEOUT => 0, CURLOPT_FOLLOWLOCATION => true, CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1, CURLOPT_CUSTOMREQUEST => 'POST', CURLOPT_POSTFIELDS =>'{"messages":[{"sender":"InfoSMS","destinations":[{"to":"41793026727"}],"content":{"text":"This is a sample message"}}]}', CURLOPT_HTTPHEADER => array( 'Authorization: {authorization}', 'Content-Type: application/json', 'Accept: application/json' ), )); $response = curl_exec($curl); curl_close($curl); echo $response;

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Quickly connect to our flexible SMS API

Start sending programmable SMS messages with our comprehensive API and build the experiences your customers are looking for with:

Basic or fully featured API
Advanced functionalities
Clear API documentation
Support from dev

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Explore SMS API

Easily integrate SMS with your existing tech stack

See all SMS integrations

Benefits of SMS reminders

Sending reminders via SMS is the simplest, most cost-effective solution to increase engagement and customer satisfaction. SMS is supported on every mobile device worldwide, and it gets read fast.

Reach everyone, everywhere

Nearly everyone has a mobile phone, making SMS the most reliable way to reach your customers, no matter where they are. Unlike other types of messages or notifications that can be missed, SMS messages are typically read within minutes. This ensures your reminders are seen and acted upon quickly.

Save time and cut costs

Setting up SMS reminders is quick and easy. Once set, they run on their own, keeping your customers informed without extra work from you or your team.

Bring customers back to you

SMS reminders are great for reminding customers about things they might have forgotten, like items left in their cart or upcoming appointments. This keeps your business in their mind and encourages them to act.

Build trust and loyalty

Regular, helpful messages build trust and loyalty. When customers feel valued and informed, they’re more likely to stick with your brand.

Branch: Using SMS to achieve the highest possible delivery rates for business-critical messages

89.2%
Delivery rate for SMS authentication messages.

Makro: 100% increase in conversion rate with personalized omnichannel eCoupon campaign

100%
increase in conversion rate
20%
reduction in manual workload
100%
accuracy in campaign reporting

Oladoc: Increased engagement and reduced costs with Infobip SMS and Voice

90%
SMS delivery rate
25%
reduction in cost
5%
increase in revenue

dahmakan: Doubled conversion rates and saved 30% costs with SMS

2x
increase in conversion rate
30%
reduction in cost

An SMS service provider recognized for its excellence

The industry experts have spoken.
Our SMS service is recognized worldwide for driving impeccable results for customers.

Infobip named as established leader second year in a row

Juniper Research Top CPaaS Vendor

Infobip named a leader

2024 Gartner® Magic Quadrant™ for CPaaS

Infobip takes top spot

Metrigy CPaaS MetriRank report

Industry CPaaS leader

Leader for CpaaS 2023

Infobip has helped us connect to our customers daily, at a better rate. The team has provided us with reliable, attentive customer support (two times faster and with local points of contact), which has helped dahmakan achieve our goals.

Asyraf Hazif

Product Manager, dahmakan

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