Grow your business and reach over 70 million users in Vietnam with Zalo
Make your business an intrinsic part of the Vietnamese lifestyle with Zalo. Leverage Vietnam’s premier messaging app to send time-sensitive notifications, OTPs, personalized reminders and transactional messages over API or Infobip Broadcast.
74.7 million
Active Zalo users in Vietnam
87%
Usage rate of Zalo in Vietnam
2 billion
Messages sent over Zalo per day
Engage over Zalo to support your entire customer journey
ONBOARD
Create or change user account status
TRANSACT
Confirm or update transaction information
SUPPORT
Provide after sales support
UPDATE
Update account information
RETAIN
Re-engage inactive customers
Convert customers with high deliverability and open rates
Engage with your Vietnamese customers in a localized, budget-friendly manner with over our cutting-edge platform and benefit from an omnichannel failover over SMS, Email, Voice, Viber and Apple Messages for Business.
Send personalized transactional notifications reliably
Our single API and powerful platform takes care of the integration, and managing complexities.
Zalo verified official accounts
Only verified official accounts can communicate with end-users via Zalo channel, providing authenticity, further developing engagement and increasing open rates.
Personalized notifications and reminders
Craft a great customer experience with succinct information, and always keep them updated with account updates, transactional messages, delivery statutes, service/product completion, loyalty program and more.
Fortified Security with RSA Encryption
Safeguard businesses’ messages with high-level encryption, ensuring that sensitive information remains confidential throughout the customer journey and fostering trust between companies and their customers.
Various templates to meet businesses’ needs
Businesses can provide information about the purpose of sending the message to the recipients and register the template with Zalo. This allows businesses to create diverse templates for different business scenarios, from time-sensitive updates and personalized reminders to potential marketing promotions about upcoming products/services.
Cost-efficient messaging channel
Saving the high cost of SMS bulk messaging, with Zalo Notification Service (ZNS), businesses can send notifications at a considerably lower price, and only pay when messages are delivered successfully.
Fall back options
Combine Zalo Notification Service (ZNS) with failover option SMS, Email, Voice, Viber and Apple messages for business and ensure messages always reach customers.
Professional support and smooth onboarding
Our local experts will orchestrate an omnichannel communication strategy to expand our clients’ market in Vietnam while providing consultation and guidance on message templates, local compliance, and regulatory market complexities.
