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Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
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Knowledge base
Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.
Blog
A guide to using SMS for B2B marketing
SMS marketing is not just for B2C campaigns. Learn how effective it can be for interacting with your business customers, learn about the opt-in rules and how to craft an effective strategy.
15 best SMS marketing use cases in 2025
In 2025, SMS marketing is still one of the most effective marketing channels. Here's how your business can use it to connect with customers, boost engagement, and drive sales.
SMS marketing statistics: Key figures for 2025
Discover the data behind why SMS remains one of the most powerful and effective tools in modern marketing.
Best SMS alternatives businesses can use in 2025
Explore SMS alternatives like WhatsApp, Viber, and RCS to boost engagement, security, and conversions. Improve customer experience with Infobip.
How Infobip MaaP helps MNOs manage and monetize RCS for business messaging
Infobip MaaP helps MNOs simplify RCS for Business—streamlining onboarding, boosting revenue, and accelerating adoption in today’s competitive messaging landscape.
How to design and build a WhatsApp chatbot – with examples
Thinking about incorporating a WhatsApp chatbot into your communication strategy? Here's everything you need to know to plan, design, and build a chatbot that helps you connect with your customers – without a line of code.
eCommerce marketing automation [practical guide]
Discover the power of eCommerce marketing automation. Streamline your marketing processes and increase revenue with automated messages.
Improve email deliverability: Your checklist for best results
Improving email deliverability and sender reputation just got easy with our step-by-step checklist.
A guide to global SMS compliance laws
SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.
Lessons learned and best practices of crisis communication
During times of crisis, reliable and accurate communication can save lives. We share how to use SMS, Voice, MMS, and other mass communication tools most effectively.
Downloads
Messaging Trends Report 2025
Engage meaningfully this Ramadan with conversational messaging
Download our eBook and discover how conversational experiences can help transform your Ramadan campaigns.
Conversational CX Maturity white paper
RCS: a new era of customer engagement
Download our eBook in collaboration with IDC and discover how brands can enrich their customer engagement with RCS business messaging.
Discover the latest retail industry trends in Europe, MENA, and Africa
The latest trends in African retail
The latest trends in European retail
The latest trends in MENA retail
How to craft exceptional AI-powered customer journeys
Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.
Unlock key insights into the BFSI industry across MENA, Europe and Africa
Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.
Customer stories
Annapurna Financial Services: Enhancing operations and CX with digital communications
-
2x
increase in digital engagement -
12%
increase in product adoption
Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers
-
20%
increase in year-on-year revenue -
62%
of users targeted through Viber paid outstanding bills
Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication
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60%
in cost savings
AccioJob: Elevating customer interactions with automation and omnichannel connectivity
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40%
reduction in users’ wait time -
20%
increase in customer satisfaction (CSAT) -
150%
improvement in team satisfaction scores
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Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
