Knowledge base

Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.

Generational Messaging Trends Report

Blog

January 8, 2025

OPIT: Driving government innovation with digital conversational solutions

Learn how OPIT's partnership with Infobip is transforming citizen engagement and driving digital innovation for the government in Mexico City.

Blog Spotlight Partnership Government Inspiration

January 7, 2025

How to create a WhatsApp opt-in strategy

Learn everything you need to know about WhatsApp opt-ins, why they are important, and how to successfully collect messaging consent from customers.

Blog Marketing WhatsApp Business Best Practices

January 3, 2025

26 of the best free AI courses you can start today

Level up your AI and machine learning knowledge in 2025 with our curated list of the best free courses and resources available on the web.

Blog Answers – Chatbot Builder

December 24, 2024

AirAsia: Soaring high in the digital age with timely customer communications

Discover how AirAsia increased their NPS score and are transforming their customer experience with Infobip.

Blog Spotlight Conversational experience SMS Transportation & Logistics Trends and Insights

December 20, 2024

eSIM vs Standard SIM: Which is better?

What is an eSIM, how is it different than a standard SIM, and what are the pros and cons? Learn this and much more!

Blog Operators Telco Best Practices

December 18, 2024

Conversational CX Maturity: How to go from basic to best-in-class customer experience

Explore how brands can reach conversational maturity with insights, data, and cohesive strategies from our CBO Ivan Ostojić.

Blog

December 16, 2024

Metrobank: Delivering a customer centric banking experience

Find out how the Philippines bank is leading a global trend towards making banking more customer centric and personalized.

Blog Spotlight

December 10, 2024

Cyber Week 2024: 11 billion messaging interactions give insight into holiday shopping trends

Dive into over 11 billion interactions from Cyber Week to understand the latest shopping trends and how to satisfy your customers.

Blog Trends and Insights

November 29, 2024

How to get verified without your phone

Being locked out of an account or prevented from making a transaction because you can't receive a verification message can be frustrating! Find out how to avoid this CX disaster.

Blog Authentication

November 24, 2024

Security Bank: How data and hyper-personalization can transform banking experiences

Find out how a banks can digitally transform their business to offer better personalized experiences and keep up with customer expectations.

Blog Spotlight

Downloads

Check all downloads

December 30, 2024

RCS: a new era of customer engagement

Download our eBook in collaboration with IDC and discover how brands can enrich their customer engagement with RCS business messaging.

RCS Trends and Insights

December 18, 2024

How to craft exceptional AI-powered customer journeys

Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.

Gated Conversational experience Best Practices

September 30, 2024

Unlock key insights into the BFSI industry across MENA, Europe and Africa

Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.

September 19, 2024

RCS: Igniting business messaging with rich conversations

In collaboration with Omdia, we explore the latest trends and insights for RCS and how rich messaging experiences can transform your business communication strategy.

Gated RCS Financial Services Retail Telco Trends and Insights

August 16, 2024

Unlocking the potential of generative AI in CX

In collaboration with IDC, we explore the rising adoption of generative AI in shaping customer experiences (CX) in the Asia-Pacific region and what brands should know about leveraging this technology to elevate CX.

Trends and Insights

July 25, 2024

Platforms messaging trends report 2024

Discover the latest communication and service usage trends for platform businesses based on an analysis of the 65 billion B2B interactions that were fulfilled on our platform for platforms over the last year.

Gated cpaas x Trends and Insights