Knowledge base
Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.
Blog
10 ways MVNOs improve customer service in telecom.
MVNOs can now turn every customer interaction into an advantage. Infobip provides the tools to deliver fast, personalized, and consistent support across all channels. Explore how they’re bridging two worlds, from hold music to real-time connection.
- Blog.
- Best Practices.
- Conversational experience.
- Customer Service.
- Operators.
- Telco.
WhatsApp for customer service: Best practices 2025.
Learn how to use WhatsApp for customer service with chatbots, automation tools, and retail-focused software to deliver real-time customer support.
- Blog.
- customer service.
- whatsapp business platform.
- Trends and Insights.
- WhatsApp Business.
- Customer Service.
WhatsApp Business blocked: Reasons & how to unblock.
Learn why your WhatsApp Business account is blocked, how to unblock it, and avoid future issues like spam or policy violations.
- Best Practices.
- WhatsApp Business.
WhatsApp sales: Funnels, CRM integration, and automation.
Learn how to use WhatsApp for sales with CRM integration, automation tools, and funnel strategies to boost conversions and streamline outreach.
- Blog.
- Best Practices.
- WhatsApp Business.
- Sales.
- Martech.
How WhatsApp vs Messenger compare for business communication.
If you have ever compared WhatsApp vs Messenger for business, this guide is for you. See how each app helps you connect with customers and how Infobip simplifies it all in one place.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
WhatsApp with CRM: How to integrate and scale customer relationships.
Connect WhatsApp Business Platform to your CRM to streamline marketing, sales, and support. Automate, personalize, and report ROI with Infobip.
- Blog.
- Best Practices.
- WhatsApp Business.
How mobile push authentication is redefining security in banking.
Banks are redefining security with mobile push authentication. Learn how Infobip helps financial institutions deliver secure, compliant, and real-time fraud prevention through seamless in-app verification.
- Blog.
- Awareness.
- Mobile & web push.
- signals.
- Authentication.
WhatsApp opt-in: Policy requirements, strategy & examples.
Learn everything you need to know about WhatsApp opt-ins, why they are important, and how to successfully collect messaging consent from customers.
- Blog.
- Best Practices.
- WhatsApp Business.
- Marketing.
Send bulk WhatsApp messages: How to scale outreach compliantly .
Send WhatsApp messages at scale compliantly. Learn about opt-ins, approved templates, 24-hour replies, automation, and analytics to reach customers effectively.
- Blog.
- Best Practices.
- WhatsApp Business.
Galdon Data: Turning listening into powerful customer engagement.
From large-scale public sector integrations to AI-powered engagement tools, discover how Galdon Data proves that meaningful technology starts with listening and ends with trust.
- Blog.
- Inspiration.
- Conversational experience.
- Spotlight.
Downloads
The gamification playbook.
Learn how to engage sports fans with gamified experiences on their favorite channels to boost loyalty and ROI.
- Best Practices.
- Moments – Customer Engagement.
- Marketing.
The sports fan engagement report.
How North American customers want to hear from brands.
Find out what customers really think about brand messaging. This eBook uncovers how people across North America want businesses to reach them, from the channels they trust most to the tones that resonate and the moments that matter.
Platform Messaging Trends Report 2025.
Discover the latest communication and AI usage trends for platform businesses based on an analysis of the 73 billion B2B interactions that were fulfilled on our platform for platforms over the last year.
- Trends and Insights.
- Gated.
The AI advantage: How leading brands thrive in a 24×7 customer world.
Unlock New RCS Revenue Streams: Omdia & Infobip White Paper (2025).
Hyper-personalization: Intelligent customer engagement for business growth.
Messaging Trends Report 2025.
- Trends and Insights.
Engage meaningfully this Ramadan with conversational messaging.
Download our eBook and discover how conversational experiences can help transform your Ramadan campaigns.
- Trends and Insights.
- Conversational experience.
Conversational CX Maturity white paper.
Customer stories
Cebu Pacific: Delivering a seamless customer-centric experience with Viber .
-
75%
increase in Net Promoter Score .
Ibancar: Driving digital credit journeys from application to approval with conversational messaging .
-
60%
of leads progress through the sales funnel without human intervention . -
~3,000
monthly service requests resolved automatically .
Angel One: Redefining customer experience with a conversational omnichannel strategy .
-
10%
increase in message delivery rate with RCS . -
35%
open rate with WhatsApp Flows .
Bfree: Powering efficient, conversational debt recovery at scale .
-
70%
engagement rate of customers who were loan defaulters . -
40%
of borrowers prequalified via IVR before human contact is needed .
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Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
