AI Hub: Intelligent interactions, exceptional experiences
Deliver human-like conversational experiences and turn every customer interaction into a valuable opportunity with generative AI solutions.
Deliver AI success with Infobip
Unrivalled expertise
Leverage in-house CX and AI specialists to successfully implement AI solutions across various industries with tangible results.
LLM-agnostic
Make the most of exclusive partnerships with Microsoft, OpenAI and Meta, for greater flexibility, load balancing and cost predictability.
Enterprise-grade security and privacy
Be fully secure with data storage over Azure for 100% customer data protection.
Advanced platform and technology
Utilize our in-house built platform to orchestrate chatbots on any channel, enabling hyper-personalized journeys, fast GPT integration in multiple languages, and best-in-class delivery with high throughput.
Superior service and consultancy
Benefit from rapid development, proven conversational design for optimum engagement, and 24/7 technical support.
Increased efficiency and maximized ROI
Infuse your business with AI efficiency, driving results and maximizing profit through time-saving processes and strategic service design.
OpenAPI integration
Our partnership with Microsoft enables OpenAPI integration that enables flexibility when creating solutions for clients and connecting to their system.
[BENEFITS]
See the ROI of AI
Craft end-to-end conversational journeys with AI
Enrich the entire customer journey with extensive conversational AI tools quickly.
ENHANCE CUSTOMER ENGAGEMENT
Instantly engage users with quick, real-time responses.
DRIVE BUSINESS GROWTH
Boost conversions with smart, autonomous recommendations.
LAUNCH QUICKER TO MARKET
Quicken your go-to-market with a no code, drag-and-drop solution.
Conversational AI marketing
Launch conversational campaigns that capture your customers’ attention without any manual heavy lifting. Naturally converse over any channel with personalized promotions to increase conversions and build loyalty.
Conversational AI commerce
Personalized algorithms to recommend ideal products to customers, showcase product catalogues, and provide buyer guidance that enhances the shopping experience. Provide accurate links so customers can easily add items to their cart.
Conversational AI support
Provide customer’s immediate reassurance with human-like responses that match your brand’s tone. Automate repetitive customer care tasks, resolve issues quickly without human involvement, and offer always-on service for enhanced responsiveness and greater customer advocacy.
[FEATURES AND CAPABILITIES]
Precision, personalization and performance: Intelligent features for brilliant experiences
RAG accuracy percentage >95%
Our AI Hub boasts of the industry’s most advanced Retrieval Augmented Generation (RAG) technology. Backed by over a decade of refining machine learning algorithms. We deliver chatbots that are not only intelligent but also incredibly accurate. No more guesswork or hallucinations. Our AI simulator ensures the correct content before going live.
Deep understanding and personalized conversations
AI Hub engages in dynamic, multi-turn conversations, naturally transitioning between topics. Our chatbots remember the context, providing a truly personalized experience, creating interactions for every customer.
Your data, your rules
Maintain full control with our Bring your own LLM capability. Leverage your preferred language model while benefiting from AI Hub’s powerful features. Plus, our AI analytics and active learning system continuously optimize your chatbots performance based on real-world interactions.
Global reach and local speak
Break language barriers with support for over 130 languages. Our in-house language detection and translations ensure accurate communication worldwide. When human intervention is needed, seamlessly transfer conversations to agents through our contact center integration or your existing system.
Scaling business growth
Turn interactions into opportunities with our proprietary recommendation system. AI Hub intelligently suggests relevant products, boosting sales and customer satisfaction. Get started fast. Define your use case. Select your channels, and go live with your conversational journey.
[AI IN ACTION]
How brands rely on Infobip to boost ROI and spark engagement
Meet your AI-powered assistants
Built on the robust foundation of our AI Hub, discover the power of AI-driven conversations with our suite of conversational AI tools. These intelligent tools are designed to interact with customers on their preferred channels, providing exceptional support and personalized experiences.
[HIGH RELIABILITY]
AI done right
Deliver accurate answers 24/7. We protect your brand with real information, not guesses. Plus, get flexible, fast, and affordable service thanks to our multi-tenant AI brains.
[INTELLIGENT CX BUILT FOR YOU]
Your tailored AI advantage: Smarter CX starts here
Your complete AI solution over a unified platform with advanced features (analytics, prediction, text generation), designed for unique needs.
[AI ON YOUR TERMS]
Plug and play AI: Select the solutions that fit your needs
We’ll help you compose a flexible and adaptable conversational AI that satisfies your specific needs and customer journey.
[HUMAN IN THE LOOP]
Human-powered AI: Trustworthy results, genuine connections
We combine AI with human expertise (human-in-the-loop) for responsible and effective customer interactions.
