[WHATSAPP BUSINESS PLATFORM SOLUTION]
Design conversational customer journeys with the WhatsApp Business Platform
2,000 brands worldwide use WhatsApp Business Platform through Infobip
Implement any conversational use case on WhatsApp through a single platform
With the WhatsApp Business Platform, you can design and deploy conversational marketing, sales, or support use cases throughout the entire customer journey on WhatsApp over a single platform.
Automate WhatsApp business messages and provide support 24/7
Create meaningful interactions on WhatsApp with user-friendly automation capabilities and provide customers with always-on support.
99%
of chatbot and customer service interactions on our platform happen on WhatsApp.
Source: Infobip Messaging Trends Report
80%
increase in channel usage for B2C interactions
in one year on our platform.
Source: Infobip Messaging Trends Report
2.44 billion
users are active on WhatsApp.
Source: Statista
Enhance your communication with WhatsApp’s rich features
Develop creative and unique customer interactions with WhatsApp’s features, improving your overall communication strategy.
Explore Infobip’s platforms to elevate your WhatsApp interactions
From creating campaigns to deploying AI-driven chatbots, Infobip’s rich suite of tools helps you get even more from the WhatsApp Business Platform.
Engage customers with Moments
Create your own predefined message templates and campaigns on our customer engagement solution.
Collect customer insights with People
Collect valuable insights and data to create detailed customer profiles on our customer data platform.
Streamline support with Conversations
Allow agents to easily manage multiple conversations and see past interactions on our cloud contact center.
Build chatbots with Answers
Build an intent-based or AI chatbot on our chatbot-building platform and offer faster customer support.
Build any WhatsApp use case with simple drag-and-drop
Simply create workflows and customer journeys on WhatsApp without coding, and start providing convenient and relevant customer communication.
- Automate responses to common queries
- Build campaign flows
- Trigger messages based on events and behaviors
- Use customer data to build relevant message flows
Easily integrate WhatsApp via API
Start unlocking opportunities to scale communications and grow engagement with a flexible WhatsApp API supported by developers.
- Access detailed API documentation
- Get 24/7 integration support
- Create custom message templates
Use WhatsApp Business Platform with your existing tech stack
Integrate WhatsApp with your existing systems and tools or add new applications, such as customer relationship management (CRM) platforms, eCommerce platforms, and chatbots.
Discover how our customers benefit from WhatsApp
Get expert guidance and tailored CX consultancy
From initial planning to deployment, you can depend on our expert guidance at every step of your digital transformation with WhatsApp.
See CX servicesPartner with the industry leader in omnichannel communication
Digitally transform your business with Infobip’s expertise and support.
{Easy onboarding and migration}
Set up a new verified business account on WhatsApp or migrate an existing one quickly.
{24/7 support in 14 languages}
Your problems won’t be lost in translation with our always-on support available in multiple languages.
{Security comes first}
All your data is encrypted and secured before being sent to the WhatsApp Business Platform.