Voice use cases

Learn how you can apply Voice to your customer journey to offer amplified experiences.

Voice authentication and OTP

Mitigate security threats from fraudsters by sending authentication messages over Voice.

Account recovery and identity verification

Verify user identity over Voice to recover accounts. Customers receive an automated call from a security prompt and can enter a pin via their keypad or get an audible pin which they use on another application to log into their account.

New user registration

During onboarding or registration, use Voice calls to authenticate user identity and ensure smoother conversions and secure account setup.

Voice two-factor authentication

As an alternative to 2FA through SMS, send one-time pins or passwords over Voice and ensure end-users get their security messages faster in urgent situations.

Number Masking

Ensure two-way calls are anonymized and user data stays private with Number Masking. Connect individuals over a Voice call and safeguard their personal numbers with our Number Masking API, Click-to-Call API or through Calls API.

Orchestrate engaging Voice interactions without coding

Connect with customers anywhere in the world. Use local numbers, offer convenience and seamless experiences to quickly build Voice scenarios without any coding experience.

Conversations

Cloud contact center

Offer customers human-to-human interactions with Voice on Conversations. Live agents can have a full view of past interactions and offer better customer support over Voice.

Explore Conversations
Moments

Customer engagement solution

Create event or behavior triggered workflows with Voice and keep your customers up-to-date on security alerts or messages with Moments.

Explore Moments

Explore how you can unlock your omnichannel messaging potential

Read more on insights, industry trends, and the latest product updates.

Start building your unique Voice solution today

Create voice assistant use cases with customizable APIs.