Voice use cases
Learn how you can apply Voice to your customer journey to offer amplified experiences.
Voice-based priority alerts
Personalize important Voice messages to gauge attention, reduce churn, improve loyalty and engage more customers.
- Promotional messages
- Welcome messages
- Emergency alerts
- Platform network status
- Sales inquiry
- Location notification
Implement with Voice Message API or Broadcast on Moments and IVR API or Flow on Moments.
Voice authentication and OTP
Mitigate security threats from fraudsters by sending authentication messages over Voice.
Number Masking
Ensure two-way calls are anonymized and user data stays private with Number Masking. Connect individuals over a Voice call and safeguard their personal numbers with our Number Masking API, Click-to-Call API or through Calls API.
Orchestrate engaging Voice interactions without coding
Connect with customers anywhere in the world. Use local numbers, offer convenience and seamless experiences to quickly build Voice scenarios without any coding experience.
Cloud contact center
Offer customers human-to-human interactions with Voice on Conversations. Live agents can have a full view of past interactions and offer better customer support over Voice.
Customer engagement solution
Create event or behavior triggered workflows with Voice and keep your customers up-to-date on security alerts or messages with Moments.
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