Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
The Infobip advantage for telcos
See why leading telecoms around the world choose Infobip to transform their network
Telecom CPaaS partnerships
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Anam Protect Firewall
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
SMS Firewall
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
Title
Two-way privacy protection with Number Masking
Offer anonymized calls over Voice with Number Masking to safeguard customer and employee data.
What is Number Masking?
Number masking a enables two-way Voice call without compromising either party’s phone number.
Anonymizing phone numbers helps protect end-users and employees from having their data compromised and still allows for clear and effective Voice experiences.
Providing uniform quality of service and user safety, globally with 90% of call anonymization targets met
-
90%
of call anonymization targets met
Privacy-centric Voice engagement
Protecting personal data is essential for any business. Providing customers and employees a way to communicate over Voice while safeguarding their number allows you to build trust around your brand and keep all parties satisfied.
Personal security
Build trust
Employee protection
When to use number masking?
Number masking is ideal for short term communication between an end-user and service provider, for time-limited communications, or for meeting and interacting with new people online.
Both drivers and customers can converse in short calls without exposing genuine numbers.
Couriers can quickly reach out to customers to notify them about their package arrival without access to any contact information.
Buyers and sellers can collaborate safely over Voice and ensure no unwanted communication takes place.
Service providers can connect with customers for the duration of their contract without having to give up personal information.
Renters can call about accommodation access, key drop off or emergencies while keeping their number anonymous.
Meet and interact with new people on dating apps without giving out personal information before getting to know them with click-to-call features.
Allow for one-on-one interactions with healthcare providers over Voice without having to share personal numbers.
Keep survey participants anonymous. Execute election polls or surveys while ensuring no one’s personal data is compromised.
How to anonymize calls with Number Masking
Create secure interactions over API
Quickly enable Number Masking abilities through our flexible API options.
- Number Masking API: each user can initiate an anonymized call
- Click-to-call API: the system starts a call to one user and once connected, will connect them to a second user
- Calls API: build your own Number Masking scenario from scratch
Offer privacy protection over Voice
Increase trust and protect your employees and customers personal data with Number Masking.
