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Embed and customize calls across applications with Voice API
Quickly provision and deploy a call scenario or custom build your own voice solution with flexible and granular APIs on the most extensive and scalable global network.
The world’s most comprehensive direct connection network
10 billion +
monthly minutes
150+
countries covered for local numbers
9,700+
global connections
4,500+
interconnections
99.99%
network reliability
20 million+
phone numbers in use
Viber Business Calls
Enable Viber users to call you through the app with a single click.
Deliver super convenient conversational support with zero setup fee, in-app calling, minimal friction and without switching channels.
Embed pre-made Voice scenarios
Launch low-code Voice scenarios and get to market faster.
Build your very own call scenarios with Voice API
Craft inbound and outbound call scenarios with our fully customizable API and gain total control and visibility when creating the perfect Voice solution. Â
- 60+ granular APIsÂ
- 50 events Â
- 100 languages available
- 24/7 integration support
Integrate Voice API into any existing system
Add voice to your communication stack to amplify your customer interactions with little to no friction. Add different apps and build your ideal communication strategy with multiple integration options.Â
Build end-to-end communication with customers worldwide
Quickly implement the ideal Voice solution and offer your customers personal human-to-human interactions.
Integration made simple
Easily integrate our Voice API into your communication stack with no friction. You can reduce expenses and ensure that your Voice solutions are up and running in no time.
Worldwide Voice connections
Easily integrate our Voice API into your communication stack with no friction. You can reduce expenses and ensure that your Voice solutions are up and running in no time.
Personalization at focus
Resolve urgent issues over Voice. A human-to-human connection helps customers feel that their queries are being dealt with immediately and gives customers a personalized experience.
Create meaningful Voice interactions with global connectivity
Nurture relationships and enhance security with Voice communication. Â
Voice-based priority alerts
Use personalized Voice messages as an effective way to capture attention, reduce turnover, and build customer loyalty.
Voice authentication and OTP
Reduce the risk of fraudulent activity. Send OTPs through Voice Messages for secure authentication.
Privacy and anonymization
Safeguard user’s information with Number Masking and allow two-way calls to remain anonymous.
Automated customer support
Minimize wait times and queues for support centers by directing callers to their desired destinations.
Insights, reviews and feedback
Gather valuable customer feedback and insights via interviews and focus groups over Voice.
Engage customers in personalized digital interactions with Voice features
Recording
Record voice conversations with customers and save them for future reference or training purposes.
Answering machine detection
Automatically detect when an answering machine picks up a Voice call to avoid paying for interactions that did not reach a customer.
TTS and STT
Turn text-to-speech or vice-versa for urgent alerts, customer service, or any other Voice automated interactions in over 100 languages.
Conferencing
Add multiple people to a Voice call easily and ensure all parties are involved in the right conversations.
Media streaming
Stream audio from any call to external systems using WebSocket and enable audio filtering or NLP processing of your calls.
Orchestrate engaging Voice interactions without extensive coding
Connect with customers anywhere in the world. Use local numbers and offer convenience and seamless engagement to quickly build Voice scenarios without any coding experience.
Discover how businesses used Voice solutions to build stronger experiences and journeys
Unilever: Promoting new products with a conversational WhatsApp chatbot
-
14x
higher product sales -
290,000
messages exchanged in 7 days
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon
-
90%
of global calls anonymized
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The Infobip advantage
With industry-leading expertise, you can deliver superb customer experiences through our global network.
9,700+ global connections
Reach customers worldwide and offer quality Voice calls while staying compliant to local laws and benefit from 800+ direct operator connections.
40+ data centers
Your calls will have the stability and low latency your business needs to connect with customers all over the world with Voice.
Largest global Voice network
Our extensive Voice network in private cloud makes us your one-stop-shop. With our global footprint in all major markets, especially USA and India, we are the best choice for all you Voice requirements.
Local numbers
Our global presence allows for you to use local numbers to connect with customers, offering them convenience when they need to reach out to you.
Always-on support
Reach out to our support at any time to ensure you are always able to offer the best Voice interactions for customers 24/7.