Get creative with Viber Business Messages’ unique features

From rich media options to conversational interactions, create memorable customer journeys that convert.

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A single channel for all your messaging use cases

Consistent and easy-to-manage brand interactions for transactional, promotional, and conversational messaging. All message types are displayed in the same thread for easy access to all interaction history.

Flexible implementation options

Conversations

Cloud contact center

Offer customers human-to-human interactions with Viber on Conversations. Live agents can have a full view of past interactions and offer better customer support over Viber.

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Moments

Customer engagement platform

Bring creativity and flair to your campaigns with Viber’s interactive, mobile-friendly features. With rich automation and personalization features, it’s easy to reach and engage customers.

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Answers

Chatbot building platform

Build a chatbot to answer the most frequently asked questions directly on Viber, with the option to transfer to live agents without losing conversation history or context.

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1

const platform = const platform: &str = const platform = ; ;

2

const channel = const channel: &str = const channel = ; ;

const { Infobip, AuthType } = require(‘@infobip-api/sdk’); const infobip = new Infobip({ baseUrl: ‘{baseUrl}’, apiKey: ‘{authorization}’, authType: AuthType.ApiKey, }); infobip.channels.sms.send({ messages: [{ destinations: [{ to: “41793026727” }], from: “InfoSMS”, text: “This is a sample message”, }] });

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use infobip_sdk::api::sms::SmsClient; use infobip_sdk::configuration::{ApiKey, Configuration}; use infobip_sdk::model::sms::{Destination, Message, SendRequestBody}; #[tokio::main] async fn main() { let config = Configuration::with_api_key( “<your-base-url>”.into(), ApiKey::new(“your-api-key”.into()), ); let sms_client = SmsClient::with_configuration(config); let mut message = Message::new(vec![Destination::new(“41793026727”)]); message.text = Some(“Hello from Infobip API Rust SDK!”.into()); message.from = Some(“InfoSMS”.into()); let request_body = SendRequestBody::new(vec![message]); let response = sms_client.send(request_body).await.unwrap(); println!(“{:?}”, response) }

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package main import ( “context” “fmt” “github.com/infobip-community/infobip-api-go-sdk/v3/pkg/infobip” “github.com/infobip-community/infobip-api-go-sdk/v3/pkg/infobip/models” ) func main() { baseURL := “your-base-URL” apiKey := “your-api-key” client, _ := infobip.NewClient(baseURL, apiKey) msg := models.SMSMsg{ Destinations: []models.SMSDestination{ {To: “41793026727”}, }, From: “InfoSMS”, Text: “Hello from Infobip Go SDK!”, } req := models.SendSMSRequest{ Messages: []models.SMSMsg{msg}, } resp, respDetails, _ := client.SMS.Send(context.Background(), req) fmt.Printf(“Sent message: %+v\n”, resp) fmt.Printf(“HTTP response: %d\n”, respDetails.HTTPResponse.StatusCode) }

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use infobip_sdk::api::whatsapp::WhatsappClient; use infobip_sdk::configuration::{ApiKey, Configuration}; use infobip_sdk::model::whatsapp::{Destination, Message, SendRequestBody}; #[tokio::main] async fn main() { // fake example code let config = Configuration::with_api_key( “<your-base-url>”.into(), ApiKey::new(“your-api-key”.into()), ); let whatsapp_client = WhatsappClient::with_configuration(config); let mut message = Message::new(vec![Destination::new(“41793026727”)]); message.text = Some(“Hello from Infobip API Rust SDK!”.into()); message.from = Some(“InfoSMS”.into()); let request_body = SendRequestBody::new(vec![message]); let response = whatsapp_client.send(request_body).await.unwrap(); println!(“{:?}”, response) }

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package main import ( “fmt” “strings” “net/http” “io/ioutil” ) func main() { url := “https://%7BbaseUrl%7D/whatsapp/1/message/text” method := “POST” payload := strings.NewReader(`{“from”:”441134960000″,”to”:”441134960001″,”messageId”:”a28dd97c-1ffb-4fcf-99f1-0b557ed381da”,”content”:{“text”:”Some text”},”callbackData”:”Callback data”,”notifyUrl”:”https://www.example.com/whatsapp”}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil { fmt.Println(err) return } req.Header.Add(“Authorization”, “{authorization}”) req.Header.Add(“Content-Type”, “application/json”) req.Header.Add(“Accept”, “application/json”) res, err := client.Do(req) if err != nil { fmt.Println(err) return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil { fmt.Println(err) return } fmt.Println(string(body)) }

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For developers – try Viber Business Messages API

Build rich, cost effective, and scalable messaging solutions with the Viber Business Messages API.

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Integrate and grow with the right apps

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Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction

Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot

4.4
customer satisfaction rate
71%
increase in unique users
138%
increase in leads

Unilever: Promoting new products with a conversational WhatsApp chatbot

14x
higher product sales
290,000
messages exchanged in 7 days

LEAP Summit: Improving attendee experience with Viber and SMS

50%
decrease in queries

ShoeBeDo: 4x order increase through personalized Viber communications

4x
increase in orders

Harness over 15 years of experience with the world’s best-connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

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And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

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Global experience and local presence provides best-in-class service and solutions.

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Our worldwide data centers help you keep operations running smoothly and efficiently.

Learn more about Viber for Business

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Find out how our partnership with Croatian Telecom and Rakuten Viber enables brands to deliver conversational experiences.

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