Easily build and deploy Viber chatbots

Design Viber Bots for any use case using a simple code-free interface or API integration.

Try for free

Contact an expert

Discover what you can do with Viber Bots

Discoverability

Enable customers and prospects to find your Viber chatbot from the app’s search bar and Explore screen.

Ultimate flexibility

Offer online services, manage customer relationships, distribute games, launch polls, and more with Viber Bots’ diversity of message formats.

Easy opt-in

Automatically opt-in users that make contact through your Viber Bots channel and provide options to manage their communication preferences.

Custom keyboards

Define custom keyboards that display a set of replies that users can select from to enable quick exchanges and improve the user experience.

Maximize customer satisfaction with Viber chatbots

Native integrations with Infobip Conversations and Answers, you can provide effective and convenient customer support by combining the strengths of AI chatbots and human agents for a 24/7 service.

Conversations

Manage all your Viber messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more for contextual and personalized support.

Explore Conversations

Answers

Build a chatbot to answer the most frequently asked questions directly on Viber, with the option to transfer to live agents without losing conversation history or context.

Explore Answers

		{
   “from”: “string”,
   “to”: “string”,
   “messageId”: “string”,
   “content”: {
     “text”: “string”,
     “mediaUrl”: “string”,
     “thumbnailUrl”: “string”,
     “mediaDuration”: 1,
     “buttonTitle”: “string”
   },
   “callbackData”: “string”,
   “trackingData”: “string”,
   “smsFailover”: {
     “from”: “myFailoverSender”,
     “text”: “This message was sent over SMS.”,
     “validityPeriod”: 15,
     “validityPeriodTimeUnit”: “MINUTES”
   },
   “notifyUrl”: “string”,
   “urlOptions”: {
     “shortenUrl”: true,
     “trackClicks”: true,
     “trackingUrl”: “string”,
     “removeProtocol”: false,
     “customDomain”: “string”
   }
 }
							
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		curl -L -g -X POST ‘https://{baseUrl}/viber/1/message/video’ \
 -H ‘Authorization: {authorization}’ \
 -H ‘Content-Type: application/json’ \
 -H ‘Accept: application/json’ \
 –data-raw ‘{
   “from”: “string”,
   “to”: “string”,
   “messageId”: “string”,
   “content”: {
     “text”: “string”,
     “mediaUrl”: “string”,
     “thumbnailUrl”: “string”,
     “mediaDuration”: 1,
     “buttonTitle”: “string”
   },
   “callbackData”: “string”,
   “trackingData”: “string”,
   “smsFailover”: {
     “from”: “myFailoverSender”,
     “text”: “This message was sent over SMS.”,
     “validityPeriod”: 15,
     “validityPeriodTimeUnit”: “MINUTES”
   },
   “notifyUrl”: “string”,
   “urlOptions”: {
     “shortenUrl”: true,
     “trackClicks”: true,
     “trackingUrl”: “string”,
     “removeProtocol”: false,
     “customDomain”: “string”
   }
 }’
							
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		OkHttpClient client = new OkHttpClient().newBuilder()
     .build();
 MediaType mediaType = MediaType.parse(“application/json”);
 RequestBody body = RequestBody.create(mediaType, “{\”from\”:\”string\”,\”to\”:\”string\”,\”messageId\”:\”string\”,\”content\”:{\”text\”:\”string\”,\”mediaUrl\”:\”string\”,\”thumbnailUrl\”:\”string\”,\”mediaDuration\”:1,\”buttonTitle\”:\”string\”},\”callbackData\”:\”string\”,\”trackingData\”:\”string\”,\”smsFailover\”:{\”from\”:\”myFailoverSender\”,\”text\”:\”This message was sent over SMS.\”,\”validityPeriod\”:15,\”validityPeriodTimeUnit\”:\”MINUTES\”},\”notifyUrl\”:\”string\”,\”urlOptions\”:{\”shortenUrl\”:true,\”trackClicks\”:true,\”trackingUrl\”:\”string\”,\”removeProtocol\”:false,\”customDomain\”:\”string\”}}”);
 Request request = new Request.Builder()
     .url(“https://{baseUrl}/viber/1/message/video”)
     .method(“POST”, body)
     .addHeader(“Authorization”, “{authorization}”)
     .addHeader(“Content-Type”, “application/json”)
     .addHeader(“Accept”, “application/json”)
     .build();
 Response response = client.newCall(request).execute();
							
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		var client = new RestClient(“https://{baseUrl}/viber/1/message/video”);
 client.Timeout = -1;
 var request = new RestRequest(Method.POST);
 request.AddHeader(“Authorization”, “{authorization}”);
 request.AddHeader(“Content-Type”, “application/json”);
 request.AddHeader(“Accept”, “application/json”);
 var body = @”{“”from””:””string””,””to””:””string””,””messageId””:””string””,””content””:{“”text””:””string””,””mediaUrl””:””string””,””thumbnailUrl””:””string””,””mediaDuration””:1,””buttonTitle””:””string””},””callbackData””:””string””,””trackingData””:””string””,””smsFailover””:{“”from””:””myFailoverSender””,””text””:””This message was sent over SMS.””,””validityPeriod””:15,””validityPeriodTimeUnit””:””MINUTES””},””notifyUrl””:””string””,””urlOptions””:{“”shortenUrl””:true,””trackClicks””:true,””trackingUrl””:””string””,””removeProtocol””:false,””customDomain””:””string””}}”;
 request.AddParameter(“application/json”, body,  ParameterType.RequestBody);
 IRestResponse response = client.Execute(request);
 Console.WriteLine(response.Content);
							
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		package main
 import (
     “fmt”
     “strings”
     “net/http”
     “io/ioutil”
 )
 func main() {
 <code>url := “https://%7BbaseUrl%7D/viber/1/message/video” method := “POST” payload := strings.NewReader(`{“from”:”string”,”to”:”string”,”messageId”:”string”,”content”:{“text”:”string”,”mediaUrl”:”string”,”thumbnailUrl”:”string”,”mediaDuration”:1,”buttonTitle”:”string”},”callbackData”:”string”,”trackingData”:”string”,”smsFailover”:{“from”:”myFailoverSender”,”text”:”This message was sent over SMS.”,”validityPeriod”:15,”validityPeriodTimeUnit”:”MINUTES”},”notifyUrl”:”string”,”urlOptions”:{“shortenUrl”:true,”trackClicks”:true,”trackingUrl”:”string”,”removeProtocol”:false,”customDomain”:”string”}}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil {     fmt.Println(err)     return } req.Header.Add(“Authorization”, “{authorization}”) req.Header.Add(“Content-Type”, “application/json”) req.Header.Add(“Accept”, “application/json”) res, err := client.Do(req) if err != nil {     fmt.Println(err)     return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil {     fmt.Println(err)     return } fmt.Println(string(body))</code>
 }
							
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		import http.client
 import json
 conn = http.client.HTTPSConnection(“{baseUrl}”)
 payload = json.dumps({
     “from”: “string”,
     “to”: “string”,
     “messageId”: “string”,
     “content”: {
         “text”: “string”,
         “mediaUrl”: “string”,
         “thumbnailUrl”: “string”,
         “mediaDuration”: 1,
         “buttonTitle”: “string”
     },
     “callbackData”: “string”,
     “trackingData”: “string”,
     “smsFailover”: {
         “from”: “myFailoverSender”,
         “text”: “This message was sent over SMS.”,
         “validityPeriod”: 15,
         “validityPeriodTimeUnit”: “MINUTES”
     },
     “notifyUrl”: “string”,
     “urlOptions”: {
         “shortenUrl”: True,
         “trackClicks”: True,
         “trackingUrl”: “string”,
         “removeProtocol”: False,
         “customDomain”: “string”
     }
 })
 headers = {
     ‘Authorization’: ‘{authorization}’,
     ‘Content-Type’: ‘application/json’,
     ‘Accept’: ‘application/json’
 }
 conn.request(“POST”, “/viber/1/message/video”, payload, headers)
 res = conn.getresponse()
 data = res.read()
 print(data.decode(“utf-8”))
							
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		<?php
 $curl = curl_init();
 curl_setopt_array($curl, array(
     CURLOPT_URL => ‘https://%7BbaseUrl%7D/viber/1/message/video’,
     CURLOPT_RETURNTRANSFER => true,
     CURLOPT_ENCODING => ”,
     CURLOPT_MAXREDIRS => 10,
     CURLOPT_TIMEOUT => 0,
     CURLOPT_FOLLOWLOCATION => true,
     CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
     CURLOPT_CUSTOMREQUEST => ‘POST’,
     CURLOPT_POSTFIELDS =>‘{“from”:”string”,”to”:”string”,”messageId”:”string”,”content”:{“text”:”string”,”mediaUrl”:”string”,”thumbnailUrl”:”string”,”mediaDuration”:1,”buttonTitle”:”string”},”callbackData”:”string”,”trackingData”:”string”,”smsFailover”:{“from”:”myFailoverSender”,”text”:”This message was sent over SMS.”,”validityPeriod”:15,”validityPeriodTimeUnit”:”MINUTES”},”notifyUrl”:”string”,”urlOptions”:{“shortenUrl”:true,”trackClicks”:true,”trackingUrl”:”string”,”removeProtocol”:false,”customDomain”:”string”}}’,
     CURLOPT_HTTPHEADER => array(
         ‘Authorization: {authorization}’,
         ‘Content-Type: application/json’,
         ‘Accept: application/json’
     ),
 ));
 $response = curl_exec($curl);
 curl_close($curl);
 echo $response;
							
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		var settings = {
     “url”: “https://{baseUrl}/viber/1/message/video”,
     “method”: “POST”,
     “timeout”: 0,
     “headers”: {
         “Authorization”: “{authorization}”,
         “Content-Type”: “application/json”,
         “Accept”: “application/json”
     },
     “data”: JSON.stringify({
         “from”: “string”,
         “to”: “string”,
         “messageId”: “string”,
         “content”: {
             “text”: “string”,
             “mediaUrl”: “string”,
             “thumbnailUrl”: “string”,
             “mediaDuration”: 1,
             “buttonTitle”: “string”
         },
         “callbackData”: “string”,
         “trackingData”: “string”,
         “smsFailover”: {
             “from”: “myFailoverSender”,
             “text”: “This message was sent over SMS.”,
             “validityPeriod”: 15,
             “validityPeriodTimeUnit”: “MINUTES”
         },
         “notifyUrl”: “string”,
         “urlOptions”: {
             “shortenUrl”: true,
             “trackClicks”: true,
             “trackingUrl”: “string”,
             “removeProtocol”: false,
             “customDomain”: “string”
         }
     }),
 };
 $.ajax(settings).done(function (response) {
     console.log(response);
 });
							
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		var https = require(‘follow-redirects’).https;
 var fs = require(‘fs’);
 var options = {
     ‘method’: ‘POST’,
     ‘hostname’: ‘{baseUrl}’,
     ‘path’: ‘/viber/1/message/video’,
     ‘headers’: {
         ‘Authorization’: ‘{authorization}’,
         ‘Content-Type’: ‘application/json’,
         ‘Accept’: ‘application/json’
     },
     ‘maxRedirects’: 20
 };
 var req = https.request(options, function (res) {
     var chunks = [];
 <code>res.on(“data”, function (chunk) {     chunks.push(chunk); }); res.on(“end”, function (chunk) {     var body = Buffer.concat(chunks);     console.log(body.toString()); }); res.on(“error”, function (error) {     console.error(error); });</code>
 });
 var postData = JSON.stringify({
     “from”: “string”,
     “to”: “string”,
     “messageId”: “string”,
     “content”: {
         “text”: “string”,
         “mediaUrl”: “string”,
         “thumbnailUrl”: “string”,
         “mediaDuration”: 1,
         “buttonTitle”: “string”
     },
     “callbackData”: “string”,
     “trackingData”: “string”,
     “smsFailover”: {
         “from”: “myFailoverSender”,
         “text”: “This message was sent over SMS.”,
         “validityPeriod”: 15,
         “validityPeriodTimeUnit”: “MINUTES”
     },
     “notifyUrl”: “string”,
     “urlOptions”: {
         “shortenUrl”: true,
         “trackClicks”: true,
         “trackingUrl”: “string”,
         “removeProtocol”: false,
         “customDomain”: “string”
     }
 });
 req.write(postData);
 req.end();
							
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		require “uri”
 require “json”
 require “net/http”
 url = URI(“https://{baseUrl}/viber/1/message/video”)
 https = Net::HTTP.new(url.host, url.port)
 https.use_ssl = true
 request = Net::HTTP::Post.new(url)
 request[“Authorization”] = “{authorization}”
 request[“Content-Type”] = “application/json”
 request[“Accept”] = “application/json”
 request.body = JSON.dump({
     “from”: “string”,
     “to”: “string”,
     “messageId”: “string”,
     “content”: {
         “text”: “string”,
         “mediaUrl”: “string”,
         “thumbnailUrl”: “string”,
         “mediaDuration”: 1,
         “buttonTitle”: “string”
     },
     “callbackData”: “string”,
     “trackingData”: “string”,
     “smsFailover”: {
         “from”: “myFailoverSender”,
         “text”: “This message was sent over SMS.”,
         “validityPeriod”: 15,
         “validityPeriodTimeUnit”: “MINUTES”
     },
     “notifyUrl”: “string”,
     “urlOptions”: {
         “shortenUrl”: true,
         “trackClicks”: true,
         “trackingUrl”: “string”,
         “removeProtocol”: false,
         “customDomain”: “string”
     }
 })
 response = https.request(request)
 puts response.read_body
							
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For developers – try Conversations API

Build rich, cost effective, and scalable messaging solutions with the Conversations API.

Explore API docs

Harness over 15 years of experience with the world’s best connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

Contact an expert

9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

Learn more about Viber Bots

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March 16, 2023

Blog eCommerce Retail Best Practices

How to Use Viber Business Messages to Increase Customer Engagement – With Examples

Customers expect personalized one-on-one experiences. Viber Business Messages enables brands to provide them with timely and compelling communication throughout the customer journey. Find out how to get the most from one of the fastest growing messaging channels in the world.

September 2, 2020

Blog Marketing Viber for Business Best Practices

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