Easily build and deploy Viber chatbots

Design Viber Bots for any use case using a simple code-free interface or API integration.

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Discover what you can do with Viber Bots

Discoverability

Enable customers and prospects to find your Viber chatbot from the app’s search bar and Explore screen.

Ultimate flexibility

Offer online services, manage customer relationships, distribute games, launch polls, and more with Viber Bots’ diversity of message formats.

Easy opt-in

Automatically opt-in users that make contact through your Viber Bots channel and provide options to manage their communication preferences.

Custom keyboards

Define custom keyboards that display a set of replies that users can select from to enable quick exchanges and improve the user experience.

Maximize customer satisfaction with Viber chatbots

Native integrations with Infobip Conversations and Answers, you can provide effective and convenient customer support by combining the strengths of AI chatbots and human agents for a 24/7 service.

Conversations

Manage all your Viber messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more for contextual and personalized support.

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Answers

Build a chatbot to answer the most frequently asked questions directly on Viber, with the option to transfer to live agents without losing conversation history or context.

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OkHttpClient client = new OkHttpClient().newBuilder() .build(); MediaType mediaType = MediaType.parse("application/json"); RequestBody body = RequestBody.create(mediaType, "{\"personData\":{\"externalId\":\"1\",\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"address\":\"67 Farringdon Road\",\"city\":\"London\",\"country\":\"United Kingdom\",\"gender\":\"FEMALE\",\"birthDate\":\"1966-01-15\",\"middleName\":\"Janie\",\"profilePicture\":\"http://profile.com\",\"tags\":[\"VIP Customers\",\"New Customers\"],\"customAttributes\":{\"Contract Expiry\":\"2018-06-01\",\"Company\":\"Acme\"},\"contactInformation\":{\"phone\":[{\"number\":\"41793026727\"},{\"number\":\"41793026728\"}],\"email\":[{\"address\":\"[email protected]\"},{\"address\":\"[email protected]\"}]}},\"flowVariables\":{\"orderDate\":\"2021-09-01\",\"orderDetails\":\"Extended Weight, Discount\",\"orderNumber\":1234567}}"); Request request = new Request.Builder() .url("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") .method("POST", body) .addHeader("Authorization", "{authorization}") .addHeader("Content-Type", "application/json") .addHeader("Accept", "application/json") .build(); Response response = client.newCall(request).execute();

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{ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }

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var client = new RestClient("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab"); client.Timeout = -1; var request = new RestRequest(Method.POST); request.AddHeader("Authorization", "{authorization}"); request.AddHeader("Content-Type", "application/json"); request.AddHeader("Accept", "application/json"); var body = @"{""personData"":{""externalId"":""1"",""firstName"":""Jane"",""lastName"":""Smith"",""address"":""67 Farringdon Road"",""city"":""London"",""country"":""United Kingdom"",""gender"":""FEMALE"",""birthDate"":""1966-01-15"",""middleName"":""Janie"",""profilePicture"":""http://profile.com"",""tags"":[""VIP Customers"",""New Customers""],""customAttributes"":{""Contract Expiry"":""2018-06-01"",""Company"":""Acme""},""contactInformation"":{""phone"":[{""number"":""41793026727""},{""number"":""41793026728""}],""email"":[{""address"":""[email protected]""},{""address"":""[email protected]""}]}},""flowVariables"":{""orderDate"":""2021-09-01"",""orderDetails"":""Extended Weight, Discount"",""orderNumber"":1234567}}"; request.AddParameter("application/json", body, ParameterType.RequestBody); IRestResponse response = client.Execute(request); Console.WriteLine(response.Content);

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package main import ( "fmt" "strings" "net/http" "io/ioutil" ) func main() { <code>url := "https://%7BbaseUrl%7D/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab" method := "POST" payload := strings.NewReader(`{"personData":{"externalId":"1","firstName":"Jane","lastName":"Smith","address":"67 Farringdon Road","city":"London","country":"United Kingdom","gender":"FEMALE","birthDate":"1966-01-15","middleName":"Janie","profilePicture":"http://profile.com","tags":["VIP Customers","New Customers"],"customAttributes":{"Contract Expiry":"2018-06-01","Company":"Acme"},"contactInformation":{"phone":[{"number":"41793026727"},{"number":"41793026728"}],"email":[{"address":"[email protected]"},{"address":"[email protected]"}]}},"flowVariables":{"orderDate":"2021-09-01","orderDetails":"Extended Weight, Discount","orderNumber":1234567}}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil { fmt.Println(err) return } req.Header.Add("Authorization", "{authorization}") req.Header.Add("Content-Type", "application/json") req.Header.Add("Accept", "application/json") res, err := client.Do(req) if err != nil { fmt.Println(err) return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil { fmt.Println(err) return } fmt.Println(string(body))</code> }

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import http.client import json conn = http.client.HTTPSConnection("{baseUrl}") payload = json.dumps({ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }) headers = { 'Authorization': '{authorization}', 'Content-Type': 'application/json', 'Accept': 'application/json' } conn.request("POST", "/communication/1/flows/10159347/participants?phone=null&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab", payload, headers) res = conn.getresponse() data = res.read() print(data.decode("utf-8"))

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require "uri" require "json" require "net/http" url = URI("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") https = Net::HTTP.new(url.host, url.port) https.use_ssl = true request = Net::HTTP::Post.new(url) request["Authorization"] = "{authorization}" request["Content-Type"] = "application/json" request["Accept"] = "application/json" request.body = JSON.dump({ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }) response = https.request(request) puts response.read_body

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For developers – try Conversations API

Build rich, cost effective, and scalable messaging solutions with the Conversations API.

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