GET STARTED GUIDE
Getting started: FAQ
These are the most common questions we get from new customers signing up, as well as other Portal users.
Are there any limitations during the free trial?
Yes. During the free trial, users can only send to verified phone numbers and email addresses. Additionally, users who do not log in for more than 180 days will be automatically disabled.
Can I get custom pricing?
All Infobip portal user accounts are on the same pricing model which is updated monthly. However, for customers who want to be a managed account, there is a €129 EUR fee to become a managed customer.
Can I become a reseller?
Infobip portal user accounts are business engagement accounts. To become a reseller, there is a €499 EUR fee to start up as a reseller account with Infobip.
Can I speak with my account manager?
Infobip portal user accounts are managed by the self-service team – there are no dedicated account managers.
I can’t find my country in the dropdown menu at sign up
Some countries are not supported in Self Service due to strict restrictions and regulations.
I can’t send SMS during my free trial
Some countries that are available in the signup dropdown menu don’t have SMS coverage due to certain restrictions.
