Create memorable conversational experiences with RCS Business Messaging

Engage with customers through branded, rich conversational messaging on RCS, a channel now supported on Android and iOS, using Infobip’s RCS messaging solutions.

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Take your customers on branded journeys with RCS

Explore how you can use RCS to improve each step of the overall customer journey.

Send interactive promotional campaigns

Launch interactive marketing campaigns to promote products and drive website traffic using a single carousel message.

Engage and upsell to existing customers

Share product updates and special offers through rich media content that encourages customers to upgrade, increasing engagement, personalizing their experience, and driving revenue.

Automate customer notifications

Automate customer support by sending order status, account info, and delivery confirmation after purchase.

Re-engage your customers

Create a one-way campaign and keep your customers engaged through personalized interactions. Use SMS failover to ensure delivery.

RCS Business Messaging live on iOS 18.1

Infobip is the leading global RCS Business Messaging player.

We have been named the leader in RCS Business Messaging by Juniper Research analysts for the fourth time.

Message to impress with RCS

RCS was designed to enhance traditional SMS messaging by adding interactive features and branding opportunities. It helps build more engaging customer journeys and strengthen customer relationships through rich, branded two-way conversations.

Get your brand noticed and remembered

Stand out with your recognizable brand logo, delivering messages straight into your customers’ inboxes.

Enrich your messages with images, videos, and more

Boost your brand communication by delivering rich messages that engage and build trust. Add your logo, brand name, videos, images, and carousels to your messaging and boost conversions.

Showcase your products and offers through chats

Attract customers by showcasing your product catalog, engaging in conversations, and converting simple queries into purchases.

Personalize your offers and increase revenue

Understand your customers’ interests, identify their needs, and personalize your communication, building lasting relationships that drive loyalty.

Conversational widget with powerful features

Improve trust and security by verifying your sender

Register and verify senders to ensure secure, authenticated communication and prevent fraud. It’s all about trust.

Track performance and get data that matters

Verify message open rates and understand how customers respond and interact with detailed campaign metrics to fine-tune your activities accordingly.

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const platform = ;
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const channel = ;
const { Infobip, AuthType } = require(‘@infobip-api/sdk’); const infobip = new Infobip({ baseUrl: ‘{baseUrl}’, apiKey: ‘{authorization}’, authType: AuthType.ApiKey, }); infobip.channels.sms.send({ messages: [{ destinations: [{ to: “41793026727” }], from: “InfoSMS”, text: “This is a sample message”, }] });
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Easily integrate RCS Business Messaging through API

Integrate RCS with your existing systems via our programmable API and take advantage of all the rich features and campaign analytics, with full support from our team.

Create your conversational ecosystem with multiple integration options

Easily integrate RCS Business Messaging with other cloud solutions

Moments

Engage customers with Moments

Create personalized customer journeys and engage with customers with the right message at the right time.

Explore Moments
Conversations

Streamline support with Conversations

Allow customers to contact a live agent directly from the RCS message and keep all messages available so agents can have a full contextual view of past interactions.

Explore Conversations
Answers

Build chatbots with Answers

Build real-time automated communications using AI or rule-based chatbots for all customer inquiries that come through RCS messages.

Explore Answers
People

Collect customer insights with People

Unify customer data from many sources on a customizable interface and build detailed profiles to support the best behavior-based CX.

Explore People

Explore how businesses thrive with RCS

I am very pleased with the success of our RCS campaigns, which have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%. It’s a new experience for our customers, giving them clear ideas of inspiration, colors, and products through photos, videos, and interactive buttons. Ultimately, it helps them easily understand our value proposition when they can visually see the possibilities.
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Rebeca González Huerta

Senior Marketing Manager Loyalty and CRM

Recognizing the importance of secure rich messaging, we have implemented RCS for Business powered by Infobip to enhance the richness and interactivity of our customer communication. Along with RCS’s multimedia capabilities, our verified sender profile helps us to strengthen our brand identity and encourages trust and confidence in our customers as they always know that messages are from us. We’re excited to explore the potential of RCS with Infobip to create secure conversational experiences for our customers.

Raz Razaq

Domain Manager, Customer Contact Experience Technology, Next

Want to know more about RCS Business Messaging?

Make every interaction count with Infobip’s RCS platform

Enrich your communication and improve your overall customer experience by choosing Infobip as your RCS service provider.