[AI THAT SOUNDS HUMAN]

Conversational AI Voice Assistants

Don’t keep your customers on hold any longer. Our AI-powered Voice Assistants provide natural, lifelike conversations in real-time, making customer service as easy as picking up the phone.

Give your customers the service they deserve

Goodbye long queues. Hello immediate customer service

Never put your customers on hold again by making your contact center more accessible with AI voice agents that are available 24/7.

Prevent contact center overload

Your contact center will never be busy with too many calls again. Our AI Voice Assistants can resolve incoming calls in a jiffy, speeding up time to resolution and increasing your customer satisfaction.

Make virtual sound personal, seamlessly

Get the best of both worlds: AI and live agents. Our AI Voice Assistants can easily transition calls, with relevant information, to agents when needed.

Keep the conversation flowing

Solve every query with smart, sentimental Voice assistant

No matter the inquiry, our AI Voice Assistants can answer and resolve a wide range of issues without human intervention. From basic FAQs to personalized recommendations, our AI algorithms provide immediate, on-demand solutions.

Provide voice support in any country

Say goodbye to frustrating drop-offs. Build call flows on the most connected global voice network, ensuring reliable connections. Allow users from almost anywhere to land calls directly to your contact center without interruptions or latency.

Converse confidently with the right intent

Mimic human speech with synthetic AI voices powered by machine learning, natural language understanding, and intelligent processing. Deliver naturally recurring, responsive interactions that enhance customer experience.

Build effortlessly

No coding needed. Build and launch calls in minutes with a drag-and-drop interface. Combine self-serve IVR and AI capabilities to create bespoke AI Voice Assistants that accurately identify intent and quickly provide precise responses, boosting customer satisfaction.

Get to market quickly with speedy setup

Design AI Voice Assistants in minutes with our user-friendly conversational experience platform. Go to market faster with ready-to-deploy integrations that will fit perfectly in your existing tech stack.

Unify your brand voice on every channel

Our AI Voice Assistants can seamlessly route calls to live agents, switch to digital channels like WhatsApp, and provide follow-ups via video calls. This ensures every customer’s need is met quickly, enhancing overall user experiences and satisfaction.

Speak in your customers language

Provide smooth conversational experiences in 100+ languages and account for conversational pauses, fillers, speech impediments, and regional accents. Natural turn-taking and tone adjustment provide helpful reassurance in a courteous way. Making your voice support natural and inclusive.

Gibberish cancelling Voice AI Assistants

Ensure accurate voice conversations, with the right intent and and zero hallucinations that safeguard your brand. Built on multi-tenanted LLMs for greater flexibility, faster speeds and lower costs.

Get up and running quickly with speedy integrations

Explore exchange

Smart and conversational AI-powered IVR for every step of the customer journey

Personalized campaigns: Create targeted marketing campaigns based on customer preferences and behavior.
Product recommendations: Suggest products based on customer purchase history, browsing behavior, and preferences.
Event registration: Handle event registration and provide attendees with relevant information.
Appointment scheduling:  Book appointments for services like customer support, technical assistance, or in-store consultations.

Lead generation: Qualify leads based on their inquiries and direct them to the appropriate agent
Inventory Management: Check product availability and provide real-time updates on stock levels.
Facilitate payments: Securely take payments over the phone for online purchases.
Returns and Exchanges: Process returns and exchanges efficiently and provide customers with the necessary information.

Troubleshooting: Diagnose and resolve technical issues for customers.
Answer FAQs: Provide access to a self-service knowledge base for common questions and solutions.
Escalate to agents: Route complex issues to human agents for further assistance.
Language translation: Facilitate communication with customers who speak different languages.
Accessibility: Provide support for customers with disabilities, such as visually impaired or hearing-impaired individuals.
Customer satisfaction survey: Conduct surveys to gather feedback on customer experiences and identify areas for improvement.
Product Demos: Provide virtual product demonstrations and answer customer questions.

Deliver AI success with Infobip

Unrivalled expertise

Leverage in-house CX and AI specialists to successfully implement AI solutions across various industries with tangible results.

LLM-agnostic

Make the most of exclusive partnerships with Microsoft, OpenAI and Meta, for greater flexibility, load balancing and cost predictability.

Enterprise-grade security and privacy

Be fully secure with data storage over Azure for 100% customer data protection.

Advanced platform and technology

Utilize our in-house built platform to orchestrate chatbots on any channel, enabling hyper-personalized journeys, fast GPT integration in multiple languages, and best-in-class delivery with high throughput.

Superior service and consultancy

Benefit from rapid development, proven conversational design for optimum engagement, and 24/7 technical support.

Increased efficiency and maximized ROI

Infuse your business with AI efficiency, driving results and maximizing profit through time-saving processes and strategic service design.

OpenAPI integration

Our partnership with Microsoft enables OpenAPI integration that enables flexibility when creating solutions for clients and connecting to their system.