Accept appointment bookings on WhatsApp

Offer customers a simpler way to book, reschedule and cancel appointments while avoiding calls over WhatsApp Business Platform.

Try for free

Contact an expert

Allow customers to book appointments over their favorite channel

WhatsApp enables you to provide customers with booking options that help them avoid call queues and quicken the process.

Your customers want to interact with your business over WhatsApp. Offer them more interactions and possibilities by adding appointment booking to your self-service options.

Book, reschedule and cancel appointments on the same channel

ou can offer customers simpler journeys, and convenient bookings with 24-hour support. Ensure your customers are satisfied by helping them avoid long waiting times for your front desk or call center.

WhatsApp features help elevate the appointment booking process by streamlining interactions, automating slow operations and meeting your customers’ expectations.

Try for free

Contact an expert

How to offer appointment bookings on WhatsApp Business Platform

Ensure your customers can easily reach you

Offer multiple points of entry so that customers can instantly reach out to your business when they are ready to book an appointment. Opt-in entry points include:

Scannable QR codes
Click to WhatsApp ads on Facebook or Instagram
WhatsApp buttons on your website

Let customers book appointments instantly within the app over a chatbot or with a live agent

Try for free

Contact an expert

With a chatbot, WhatsApp appointment bookings are automated and made simple with list messages that provide customers with a variety of timeslots to choose from:

Customers send an initial message inquiring about booking an appointment
A chatbot replies with a list of available time slots the customer can choose from
The customer chooses a time slot
The chatbot confirms the booking
Let your agent take over at any time if necessary

Alternatively, if the list of available timeslots don’t correspond with your customer’s schedule, they can easily be transferred to a live agent who can take over the conversation and assist with finalizing a booking time.

import http.client import json conn = http.client.HTTPSConnection("{baseUrl}") payload = json.dumps({ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }) headers = { 'Authorization': '{authorization}', 'Content-Type': 'application/json', 'Accept': 'application/json' } conn.request("POST", "/communication/1/flows/10159347/participants?phone=null&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab", payload, headers) res = conn.getresponse() data = res.read() print(data.decode("utf-8"))

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58

require "uri" require "json" require "net/http" url = URI("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") https = Net::HTTP.new(url.host, url.port) https.use_ssl = true request = Net::HTTP::Post.new(url) request["Authorization"] = "{authorization}" request["Content-Type"] = "application/json" request["Accept"] = "application/json" request.body = JSON.dump({ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }) response = https.request(request) puts response.read_body

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58

Integrate WhatsApp Business Platform API in an instant

Start unlocking opportunities to scale communications and grow engagement with a flexible API supported by developers.

Access detailed API documentation
Get 24/7 integration support
Create custom message templates

API

SDKs

Try for free

Expand your tech stack with multiple integration options

Easily implement the WhatsApp Business Platform into your existing tech stack and add on new integrations to build your B2C communication strategy.

Check integrations

Discover the benefits of appointment booking over WhatsApp

Try for free

Reduce costs

By adding WhatsApp to your communication stack, you can help reduce customer service costs and help improve agent productivity.

Automate administrative processes

Allowing customers to book appointments on WhatsApp helps you digitally transform your business processes. Automating administrative tasks helps reduce the workload of customer service agents and speeds up the time to finalize bookings.

Increase conversions

By adding a convenient and fast way to book and change appointments, you can satisfy customers, impress leads, provide a smooth onboarding process and help improve your overall conversion rates.

Simplify processes

Allowing customers to book appointments any time they please helps avoid time constraints on calls, speeds up the booking process and ensures business and customers can avoid missed appointments with self-serve booking options on WhatsApp.

Start automating appointment bookings

Add WhatsApp to your communication stack today to speed up appointment scheduling

Try for free Contact an expert