Be available to make personalized suggestions, answer product questions, and share product catalogues in chat to provide a memorable shopping experience.

Display product catalogues in chat

Help customers find exactly what they are looking for by sending product catalogs directly in chat when they have a query.

Prompt users to download your brand’s app

Increase app adoption with promotions and enticements to start using it.

Grow your business and make the most of every interaction

Personalize offers and promotions

Increase conversion rates with personalized offers and promotions on Viber.

Send transaction and service notifications

Ensure that customers always receive important information when they need it, on the channel they use the most.

Welcome customers and offer on-boarding tutorials

Make sure your customers get the best first impression of your brand and service with welcome messages and all the support they need to get started.

Streamline service applications

Make the sign-up process as easy as possible by guiding applicants through the steps on Viber, leading to significantly reduced drop offs.

Send back in stock notifications

Leverage the speed and reliability of Viber to let customers know a soon as products they are interested in are available to purchase again.

Maximize customer satisfaction and reduce churn with a memorable s

Offer contract and membership renewal

Reduce customer churn with personalized communication and enticements to renew ahead of key dates.

Provide automated chatbot support

Ensure that customers can get instant answers to queries 24/7 by deploying Viber chatbots.

Enable personalized agent support

Your agents will provide excellent customer service by providing a conversational and contextual support on Viber.

Run retention and loyalty campaigns

Reward loyal customers and encourage repeat business with personalized Viber marketing campaigns.

Collect feedback and reviews

Provide customers with a simple way to provide feedback and encourage them to review your products and services on third-party pages.

Ready to start using Viber for Business?

Get in touch with us today to find out how Viber can help strengthen your communication stack and drive better business results.

Contact an expert

Generational messaging trends - Gen X - Awareness

Add Viber for Business to your communication strategy

Try for free Contact an expert

Viber
Viber Business Messages
Viber bots
Viber business calls
Use cases