Service status External connectivity status Startups Support center

Mobile app adoption

Drive mobile app downloads and engagement with personalized onboarding and proactive support.

Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

SMS

IN APP

VIBER

MESS

BFSI

The pain points:

Many users may not be aware of the full range of features and benefits offered by your mobile app. If they don’t know about everything your app can do, they might not see the value in downloading it.
Without a strong mobile app presence, businesses may miss out on valuable opportunities to drive sales, promote offers, and build customer loyalty.

How mobile adoption helps:

Guide new users through the app’s features and benefits with personalized onboarding experiences, ensuring they understand its value and how to use it effectively.
Provide proactive support and guidance to users, answering questions, resolving issues, and encouraging continued app usage
Offer exclusive incentives, rewards, or early access to features to encourage users to download and actively use the mobile app.

The business benefit of mobile adoption:

Drive higher levels of customer engagement and interaction through personalized content, exclusive offers, and convenient mobile access to services.
Gather valuable data on user behavior and preferences through mobile app interactions, allowing for personalized recommendations and targeted marketing campaigns.
Drive sales, promote offers, and generate revenue through targeted mobile app campaigns and personalized recommendations.

Mobile adoption across industries:

BFSI (Banking, Financial Services, and Insurance)

Encourage customers to manage their accounts, make transactions, and access financial services through a convenient and secure mobile banking app.

Travel & hospitality

Provide travelers with a mobile app to book flights, manage itineraries, check in for flights, access loyalty program benefits, and receive real-time travel updates.

Retail and eCommerce

Offer all-in-one mobile shopping app that allows customers to browse products, make purchases, track orders, receive personalized recommendations, and access exclusive deals.