Debt collection

Recover more debt faster and at a lower cost. Transform your debt collection into a modern, efficient digital process.

Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

SMS

MMS

RCS

Voice

Viber

Apple

Lack of customer segmentation and Profile scoring: Difficulty in targeting the right customers based on their debt profiles and behavior patterns.
Increased operational cost due to anual processes and lack of automation: Many companies still rely on manual debt collection efforts, leading to inefficiencies. Automated workflows for reminders and follow-ups are needed.
Poor Debt collection intelligence: No advanced tools or strategies to understand customer behavior and improve collection processes. Limited analytics to guide decision-making.
Live agent in the loop: Debt collection can damage relationships; companies need a balance between automation and human interaction.
People are willing to pay their debt more if they speak to a human.
Multi-channel engagement and failover: Some companies struggle to effectively reach customers via their preferred channels. Failover options ensure every message gets delivered.
Compliance concerns: Companies need solutions that adhere to local regulations.

Enhance cash flow: Ensure timely payments with professional tools and processes, resulting in healthier cash flow.
Optimize internal resources: Automate payment reminders to free up your team’s time and enable them to focus on core business activities.
Reduce operational costs: Eliminate the expenses associated with hiring and training in-house collection staff by leveraging automated workflows and Infobip’s expertise.
Quick deployment: Immediate setup with a predefined configuration without lengthy onboarding times.
Ensure compliance: Utilize Infobip’s proven payment reminder use cases, pre-configured to meet local regulatory requirements and reduce compliance risks.
Maintain client relationships: Seamlessly transition from AI-driven communication to human agents for sensitive conversations, preserving customer trust and loyalty.
Unified customer data: Centralize data from all touchpoints to build 360-degree customer profiles for better insights.
Personalized interactions: Deliver tailored messages across channels like SMS, RCS, WhatsApp, Email, and Push notifications.