Leading SMS service for SaaS companies

Improve user engagement with automated texts for reminders, alerts, and promotions. With SMS SaaS campaigns, you can enhance retention and drive customer action instantly.

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Overcoming communication challenges in SaaS companies

Users drop off during onboarding

The first step is getting users to sign up. The real challenge is keeping them engaged. SMS helps SaaS companies simplify onboarding with timely reminders, feature tutorials, and personalized guidance, reducing drop-off rates.

Missing out on key features

To help customers get the most out of your platform, send them helpful text messages that show them how to use all the best features, give them tips, and make sure they know about everything your platform can offer. This way, they’ll know how to use your platform for their benefit!

Churn rates are too high

Many SaaS companies struggle with keeping users around long-term. Automated SMS renewal reminders, exclusive user offers, and feedback requests help keep users engaged and reduce subscription cancellations.

Overloaded support teams

High support-ticket volumes slow down response times. SMS provides an instant, automated solution with self-service options, chatbots, and direct links to relevant help center articles.

How does SMS work for SaaS companies?

Trial expiry reminder

Your [SaaS product] trial ends in 2 days! Upgrade now and keep your projects running smoothly: [link]

Feature announcement

We’ve just launched [new feature] in [SaaS product]! Try it now and enhance your workflow: [link]

Renewal notification

Your subscription to [SaaS product] renews on [date]. If you need to update payment details, visit: [link]

Exclusive upgrade offer

Hey [Name], we’re offering you an exclusive discount on our premium plan. Access advanced features today: [link]

Security alert message

Hey [Name], we’d love to hear your thoughts on [SaaS product]! Share your feedback and help us improve: [link]

Feedback request

Your [SaaS product] trial ends in 2 days! Upgrade now and keep your projects running smoothly: [link]

SaaS SMS services features

Personalized SMS

Bring all your customer data together in a single platform and create personalized, real-time customer experiences.

With integrations into your CRM, marketing automation tools, and analytics platforms, you can send hyper-personalized messages based on preferences, how they use your service, and their past actions.

Priority messaging

Ensure priority messages, such as security alerts, downtime notifications, or renewal reminders, are sent efficiently and reach the right users instantly.

Queuing helps maintain message delivery order and allows you to manage urgent notifications without delays. Smart routing further directs messages to the right user segments, ensuring the right person gets the right message at the right time.

Analytics and A/B testing

Infobip shows you how your messages are doing. You can see who gets your texts, how fast they reply, and if they take action. This way, you can improve your messages and keep customers satisfied.

Try sending different messages to see which ones work best. This way, you can improve your campaigns and get more people to respond.

Infobip Moments interface displaying the 'All Communications' section with a focus on SMS channel communications. The left sidebar shows filters for communication status and channels, with 'SMS' selected. The main panel lists communications with details such as status (Drafted, Finished), titles (e.g., 'Untitled broadcast', 'schedule test'), creation time, creator's username, and metrics like traffic and expenses. The top right corner shows options to 'Create Broadcast' and 'Create Flow', with account balance information.

Benefits of using Infobip’s SMS solutions for Saas companies

See SMS pricing

Higher engagement and retention: With SMS for SaaS, you can quickly grab your users’ attention and keep them engaged. Text messages are more likely to be read and acted upon, making it easier to keep your customers.
Increased conversions and revenue: Sending the right SaaS SMS at the right time helps get more people to take action, like upgrading their plan, joining a webinar, or trying out a new feature.
Automation saves time and resources: With automated SaaS SMS service, you don’t have to send reminders, updates, and notifications manually. It saves your team time so they can work on other important things.
Better customer support and satisfaction: SMS for SaaS companies offers two-way messaging, meaning users can get real-time help when they need it. It helps users resolve issues faster and improves overall satisfaction.
Reliable and scalable communication: Infobip’s SMS platform is designed for scalability, letting SaaS companies send messages to thousands or even millions of users worldwide, fast and without issues.
Increased campaign ROI: SMS marketing SaaS drives high-converting SMS strategies that enhance campaign ROI. By targeting the right audience with timely, personalized messages, you can improve engagement and see higher returns on your marketing efforts.

SMS in action: Real SaaS wins and insights

See how SMS is helping SaaS businesses succeed at every stage of the customer journey.

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Text Global: Increased customer lifetime value and stickiness with modular API solutions and omnichannel capabilities

Discover how martech platform, Text Global increased their revenue and customer lifetime value by partnering with Infobip.

Inspiration Martech cpaas x Partnership

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Yousign: Increasing SMS delivery rates to authenticate signers

Inspiration SMS Authentication

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Mambu – Communication solution for a SaaS platform

Inspiration Financial Services SMS Customer Service

Why SaaS companies should use SMS

98% open rate – SMS messages are almost always opened right away, ensuring your communication is seen immediately.
Immediate delivery – Messages are received within seconds, making SMS perfect for urgent notifications.
Global reach – With mobile connectivity available worldwide, SMS allows SaaS companies to engage users across different regions, even where internet access is limited.
Higher engagement – 91% of customers express a desire to receive text messages from businesses.

Integrate your SaaS platform with CRM tools

Integrate your SaaS platform with CRM tools using an SMS API to sync customer data between both systems. This allows you to send automated, personalized SMS messages based on customer actions and preferences, all without extra steps.

Save time and make your communication more efficient.

Explore all integrations

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final String platform = ;

OkHttpClient client = new OkHttpClient().newBuilder() .build(); MediaType mediaType = MediaType.parse("application/json"); RequestBody body = RequestBody.create(mediaType, "{\"messages\":[{\"destinations\":[{\"to\":\"41793026727\"}],\"from\":\"InfoSMS\",\"text\":\"This is a sample message\"}]}"); Request request = new Request.Builder() .url("https://{baseUrl}/sms/2/text/advanced") .method("POST", body) .addHeader("Authorization", "{authorization}") .addHeader("Content-Type", "application/json") .addHeader("Accept", "application/json") .build(); Response response = client.newCall(request).execute();

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Quickly connect to our SMS API

Start sending programmable SMS messages to SaaS customers with our comprehensive API and build the experiences your customers are looking for with:

a basic or fully featured API
advanced functionalities
clear API documentation
support from dev

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SaaS SMS FAQs

How can integrating Infobip’s SMS API benefit my SaaS platform?

Does Infobip’s SMS API support two-way messaging?

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Is there a free trial available for testing Infobip’s SMS services?

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