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Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
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Knowledge base
Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.
Blog
A guide to global SMS compliance laws
SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.
Lessons learned and best practices of crisis communication
During times of crisis, reliable and accurate communication can save lives. We share how to use SMS, Voice, MMS, and other mass communication tools most effectively.
SMS character limit & how message length impacts costs
The standard SMS character limit is 160. Not keeping your messages within limits can incur additional costs, potentially causing delivery issues and resulting in a negative customer experience.  Read and explore more.
Apple supports RCS on iOS 18
Apple supports RCS and RCS for Business on iOS devices. Find out what it means for businesses and how to build messages that perform across devices.
Conversational SMS: Improve your text messaging strategy
Texting a business can feel just like texting a friend – easy, quick, and natural. Conversational SMS enables real-time, two-way texting for better customer engagement. Let’s explore further.
What is SIP trunking and why do you need it for business communication?
In this blog, we dive deep into the world of SIP trunking and get into what they are, what are the benefits, the business use cases – and more!
How to run a successful SMS and Email marketing campaign
SMS and Email are classic and reliable marketing channels for a reason. Get an in-depth look at how to build the perfect omnichannel marketing campaign by combining SMS and Email.
AI SMS marketing for smarter communication
AI SMS marketing uses artificial intelligence to improve and optimize SMS marketing campaigns. Discover how it helps businesses increase customer interaction and drive results.
Retailtainment 101: How to create immersive customer experiences
Retailtainment helps transform the retail industry from a place of transaction to a hub of experience. Join us as we explore the strategies, examples, and benefits and help you discover how to create an entertainment-rich environment that captivates your customers.
What is Agentic AI?
Learn what agentic AI is, how it works, and real-world applications that can improve customer service resolution times and rates.
Downloads
Engage meaningfully this Ramadan with conversational messaging
Download our eBook and discover how conversational experiences can help transform your Ramadan campaigns.
Conversational CX Maturity white paper
RCS: a new era of customer engagement
Download our eBook in collaboration with IDC and discover how brands can enrich their customer engagement with RCS business messaging.
Discover the latest retail industry trends in Europe, MENA, and Africa
The latest trends in African retail
The latest trends in European retail
The latest trends in MENA retail
How to craft exceptional AI-powered customer journeys
Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.
Unlock key insights into the BFSI industry across MENA, Europe and Africa
Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.
RCS: Igniting business messaging with rich conversations
In collaboration with Omdia, we explore the latest trends and insights for RCS and how rich messaging experiences can transform your business communication strategy.
Customer stories
Annapurna Financial Services: Enhancing operations and CX with digital communications
-
2x
increase in digital engagement -
12%
increase in product adoption
Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers
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20%
increase in year-on-year revenue -
62%
of users targeted through Viber paid outstanding bills
Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication
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60%
in cost savings
AccioJob: Elevating customer interactions with automation and omnichannel connectivity
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40%
reduction in users’ wait time -
20%
increase in customer satisfaction (CSAT) -
150%
improvement in team satisfaction scores
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Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
