Sub-processors

With 40+ data centers all around the globe, Infobip is in a position to support provision of its Services and storage of customer’s data in line with the customer’s choice and preferences.

Unless otherwise agreed upon with the customer in writing (and whenever the customer requires it), Infobip shall ensure that the customer’s data are stored and processed at the processing systems located in Infobip data centers within the European Union. Our main data center is located in Frankfurt, Germany. Any transfer of personal data to Infobip’s data centers located outside the European Union can be made only upon such an explicit instruction of the customer.

Nevertheless, Infobip is a global company and it is possible that authorized employees from our affiliated companies have access to customer’s data. Namely, Infobip is able to offer customer care and technical support to its customers by operating a 24/7 “follow the sun” support model that leverages its support engineers in countries where Infobip operates so sometimes Infobip will provide such support from outside the European Union (EU). This support is carried out only by accessing customer data on its original location (data center chosen by the customer) without transferring it into another jurisdiction, and is performed in a secure way enabled by strong authentication measures and access protocols according to Infobip Group security policies.

However, if requested so by the customer, customer’s data will be stored in our EU region-locked data center within the European Union and our support model can be limited so customer data can be accessed by authorized Infobip staff in the EU and countries with adequate data protection. Exceptionally and only for purpose of complex troubleshooting when using E-mail or Voice product customer support might be provided by Infobip’s team from Bosnia and Herzegovina (following a transfer impact assessment and implementation of supplementary measures). For more information about this exceptional case please check the list of sub-processors engaged below.

All Infobip’s intercompany processing is regulated by the Infobip Group intercompany data processing agreement and, where applicable, EC Standard Contractual Clauses.

You can find an up-to-date list of Sub-processors below.