Pakistan’s Largest Telco Jazz Partners with Infobip to Deliver Country’s First Services Environment Platform

Islamabad, Pakistan & Vodnjan, Croatia: 28 February 2022 – Jazz, Pakistan’s largest mobile network operator and global cloud communications company has partnered with Infobip, a leading global cloud communications provider to build the first ever CPaaS and services environment omnichannel service in the country – making Jazz the first in Pakistan to launch a complete services environment platform.

Building on its ongoing digital transformation journey, Jazz will offer customers complete omnichannel functionality, providing seamless customer experience, across all communications channels and cutting edge data center services. Infobip will deploy a full-scale services environment on Jazz’s premises, the first of its kind in the Pakistani market, in addition to implementing a complete platform replacement for the company. This deep level of integration highlights Infobip’s commitment to quality, and building solutions to scale.

Matija Razem, VP Business Development, Infobip shared: “We are thrilled to take our relationship with Jazz to the next level. In establishing, through a complete platform build, a full-scale services environment, we are confident that we can elevate customer experience for Jazz users. Accompanying Jazz on this transformation journey, is a testament to Infobip’s ability to take projects from inception to scale. This is such an exciting time for telcos in the region and we are happy to be a part of it.”

“Jazz is proud to have positioned itself as a market leader that is spearheading digital transformation in Pakistan. CPaaS and services environment are key components for business growth, one we are confident will help drive positive change across a multitude of industries in the country. By partnering with Infobip we are confident that we will be able to not only increase our revenue streams but also achieve unprecedented levels of reach,” explained, Ali Naseer, Chief Business Officer.

As a leader in the digital transformation space, Jazz is especially keen to share what this new partnership entails for its 72 million plus and growing client base. From more reach and higher engagement to enabling customers to connect across their favorite channels, Jazz has quickly established itself as the fastest growing telecom company in the region and one of the top five fastest growing in the world. Through its partnership with Infobip, the company anticipates the introduction of new revenue streams, core business growth, and to become a name synonymous with digital transformation across the globe.

About Jazz:

Jazz is Pakistan’s number one 4G operator and a leading digital service provider with over 72.5 million subscribers, including 34 million 4G users. By providing the most extensive portfolio of digital value-added services, Jazz continues to be the country’s undisputed telecom leader. www.jazz.com.pk

About Jazz Business

With 360-degree ICT solutions covering mobility, M2M, and cloud services, Jazz Business is a ‘one window’ solution provider for B2B services. It is currently serving over 25,000 companies with smart communications and connectivity solutions to operate more efficiently and collaborate more effectively.

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.   

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Recent accolades include: