Infobip adopts sustainability-leading practices as it publishes 2023 ESG report

Vodnjan, Croatia, 29 October 2024 – Global communications platform Infobip has published its annual Environmental, Social, and Governance (ESG) report. Adopting the latest market benchmarks and leading practices, the 2023 report aligns with the Global Reporting Initiative (GRI) in preparation for the evolving landscape of sustainability reporting with the Corporate Sustainability Reporting Directive (CSRD).

Supported by Anthesis, an external sustainability consultancy, Infobip’s 2023 ESG report introduces four critical pillars: powering the ecosystem, protecting the environment, supporting life chances, and investing in our people. These are supported by sound governance, as a cross-cutting principle across Infobip’s ESG report.

Infobip is at the forefront of developing new technologies, ideas, and innovative products and services to make digital interactions more efficient and accessible. In 2023, Infobip received recognition for its achievements as Communications Platform as a Service (CPaaS) Leader in the Omdia Universe, Gartner® Magic Quadrant™, and IDC MarketScape reports. With a vision to power the entire ecosystem, Infobip also provided startups with up to $60,000 of credits and organized a Startup Tribe event where firms had the opportunity to pitch ideas to more than 10,000 attendees.

In 2023, Infobip aligned with global best practices in carbon management and reporting. Infobip is committed to setting a carbon target with the Science Based Targets Initiative (SBTi) by 2025 and has adopted the Task Force on Climate-related Financial Disclosures (TCFD) guidelines. The company also developed a global environmental policy, which helps raise awareness of such issues inside the business and across the supply chain while minimizing its environmental footprint.

Infobip is making a meaningful impact in communities worldwide. The firm donated nearly €165,000 and over 170 laptops, monitors, and other equipment to support more than 100 projects. Our Social Impact Program reflects our deep understanding of the complex challenges facing communities worldwide and combines financial support with volunteering and targeted initiatives. These efforts included environmental initiatives such as tree planting and support for botanical gardens.

Infobip established an employee-led Diversity, Equity, and Inclusion (DE&I) task force to ensure that these issues play a prominent role in the business. Infobip also launched a global training program on DE&I topics, with over 3,165 attendees worldwide, to guarantee that all employees feel safe and respected. In 2023, over 11% of employees worldwide volunteered more than 800 hours, showing a deep-rooted dedication to community engagement across various regions. This included over 170 managers volunteering in the Vodnjan area, alongside contributions from internal organizations like the Solidarna Foundation and international organizations such as the Red Cross.

Alongside Infobip’s four pillars, transparency, integrity, and respect underpin Infobip’s strong governance in all business operations. In 2023, Infobip carried out a materiality assessment to identify critical reporting and strategic issues. In the coming year, the assessment will be updated in line with the Double Materiality requirements outlined in the European Sustainability Reporting Standards (ESRS).

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
• Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
• Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)