Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
-
80%
session engagement rate . -
84%
were first-time participants . -
93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
Add a WhatsApp button to your website: Easy set up guide for 2026.
Learn how to add a WhatsApp chat button to your website. WordPress, HTML, and website builders supported, easy setup, benefits, features, and best practices.
- WhatsApp Business.
- Best Practices.
WhatsApp shop: How to create a WhatsApp store and sell in chat.
Learn how to create a WhatsApp Shop and sell directly in chat. Step-by-step guide to WhatsApp store setup, eCommerce integration, catalogs, payments, and website integration.
- Blog.
- eCommerce.
- WhatsApp Business.
- Best Practices.
The compliance tax: How regulatory fragmentation is eating your roadmap.
Global messaging compliance has become a continuous engineering workload. Learn how regulatory fragmentation is becoming a hidden tax on product roadmaps.
- Blog.
- Awareness.
- Best Practices.
Best marketing automation platforms in 2026 .
Compare the best marketing automation platforms in 2026. Learn which solutions unify customer data from marketing, sales, and service, orchestrate seamless multi-channel campaigns across email, SMS, WhatsApp and more, and deliver AI-powered personalization at scale.
- Blog.
- Blog.
- Marketing.
- Trends and Insights.
Best enterprise AI agent solutions in 2026.
Looking for the best enterprise AI agent solutions? Compare 7 top platforms by channel coverage, compliance, and integration depth.
- Blog.
- Awareness.
Best WhatsApp API providers for business in 2026.
Big conversations need the right engine. In this guide, you will discover the top WhatsApp API providers for 2026, what sets them apart, and how to choose a platform that grows with you, not just for you.
- Conversational experience.
- Customer Service.
- Marketing.
- WhatsApp Business.
- Best Practices.
99Pay & Infobip: Expanding access to credit through intelligent communication.
How 99Pay is using RCS to scale efficiency, elevate experience, and bring more Brazilians closer to credit.
- Blog.
- Conversational experience.
- RCS.
- Inspiration.
- Spotlight.
Digital banking transformation: RBI's customer engagement strategy.
Find out how RBI's digital transformation balances AI automation with customer engagement using Infobip's omnichannel platform across 10 CEE markets.
- Blog.
- Financial Services.
- Awareness.
- Spotlight.
No signal, no problem: Your iPhone can connect you to roadside assistance for help.
Apple's Roadside Assistance via satellite lets iPhone 14 or later connect to orbiting satellites to send messages when no mobile signal is available. Learn how.
- Blog.
- Awareness.
Sagent Group: Building customer engagement strategies that start with outcomes.
Customer engagement works best when it starts with outcomes, not products. Here is how Sagent Group and Infobip make it happen.
- Blog.
- Conversational experience.
- Best Practices.
- Trends and Insights.
- Spotlight.
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