Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
A LEADER AGAIN
2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
-
80%
session engagement rate . -
84%
were first-time participants . -
93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
How to choose the best customer engagement platform in 2026.
Find the best customer engagement platform for 2026. Compare features, pricing, and real-world use cases to boost retention and conversions.
- Blog.
- Blog.
- eCommerce.
- Marketing.
- Retail.
- Moments – Customer Engagement.
- Best Practices.
- Trends and Insights.
Vibe coding: Your AI agent won't replace you (but it'll make you faster).
Vibe coding means describing what you want to AI and getting working code in seconds. This guide explains what vibe coding is, how to use AI-assisted coding for production, but also raises the question of quality, maintainability, and security.
- Blog.
- Trends and Insights.
The channel explosion problem: Why adding RCS shouldn't take six months.
Messaging channels multiply faster than roadmaps can handle. Learn why channel-by-channel integrations don’t scale and how unified APIs unlock real channel velocity.
- Blog.
- Inspiration.
Best omnichannel marketing platforms in 2026 .
Compare top omnichannel marketing platforms in 2026. Learn key features, AI agent capabilities, and how to choose the right solution for seamless customer experiences
- Blog.
- Blog.
- Marketing.
- Trends and Insights.
Datora: Building trust in automation.
Explore how Datora builds trust in automation by putting customer experience first with AI and connected systems.
- Conversational experience.
- Partnership.
- Moments – Customer Engagement.
- Trends and Insights.
- Spotlight.
How to switch from SMS to RCS in 2026.
To upgrade from SMS to RCS, you need to adopt a systematic approach, which includes evaluating the market, customer channel preferences, followed by technical readiness.
- Blog.
- RCS.
- Best Practices.
How MCP helps platforms reduce integration overhead.
Most platforms don’t slow down because of product ideas. They slow down because engineering time gets eaten by the operational glue around integrations. MCP changes where that work lives.
- Best Practices.
- Inspiration.
- Trends and Insights.
SentBe: Redefining trust in cross-border fintech communications.
Customers demand security and convenience while carrying out financial transactions. Discover how SentBe delivered a secure, reliable international remittance solution powered by Infobip.
- Blog.
- AI.
- CX.
- sms.
- Kakao.
- signals.
- SMS.
- Trends and Insights.
- Spotlight.
Best CCaaS providers for contact centers in 2026.
Discover the top CCaaS platforms for 2026 and how AI-powered omnichannel contact centers improve agent productivity, customer experience, and scalability.
- Customer Service.
- Trends and Insights.
What is a customer data platform and why you need one?.
A CDP creates a single database that you can leverage to boost your CX. Read to know what a customer data platform is and how you can use it.
- Blog.
- Marketing.
- People CDP – customer data.
- Best Practices.
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