Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
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Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
TGR Haas F1 Team: Bringing interactive game experiences to fans over messaging channels .
80%
lower cost of ad conversion .76%
engaged user rate .74%
quiz completion rate .
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
80%
session engagement rate .84%
were first-time participants .93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
90%
of global calls anonymized .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
20%
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{{meta.stats[2].content}} .Stay on top of every tech trend: Explore our resources
Travel customer experience: How to deliver connected journeys across every channel and every border.
Travel customer experience is defined when journeys break down. See what a customer experience platform for travel needs to keep every trip connected.
Customer experience platform vs CRM: The differences that decide your architecture.
A customer experience platform vs CRM comparison gets clearer when you separate records, profiles, and execution. This guide explains what each layer does, where CDPs fit, and how AI agents change the stack, so enterprise teams can choose the right architecture first.
The importance of customer service: Returns, costs, risks .
Strong customer service keeps revenue, controls costs, and creates valuable customer insight. Find out how enterprise teams can deliver it consistently across every interaction.
Customer loyalty programs: A quick guide.
Deep dive into the world of loyalty programs, and discover nine types of programs that have brought businesses closer to their customers, as well as how to make your brand stand out.
Optimizing retail touchpoints for elevated customer journeys.
Learn how to optimize retail touchpoints across the customer journey, from discovery to post-purchase, to improve experiences and conversions.
Cyber Monday SMS marketing guide for 2026.
Cut through the noise with smart Cyber Monday SMS marketing. Discover strategies, templates, and timing tips to drive conversions and ROI with Infobip.
What is SIM swapping? How it happens and how to stop it.
Learn what SIM swapping is, how it works, why attackers are increasingly exploiting mobile identities, and how businesses can use layered security, network intelligence, and stronger authentication to detect and prevent fraud.
Telecom customer experience: Strategies to reduce churn and grow revenue.
Telecom customer experience has become a key driver of retention, upgrades, and revenue. Explore how CX impacts telecom growth, where customer journeys typically break down, and what operators can do to turn frustrating experiences into lasting customer relationships.
AI shopping assistants: Brand ambassadors for eCommerce .
Find out how AI shopping assistants guide shoppers to the right products, answer questions in real time, and turn peak-season traffic spikes into completed purchases instead of support backlogs.
Retailtainment 101: How to create immersive customer experiences.
Retailtainment helps transform the retail industry from a place of transaction to a hub of experience. Join us as we explore the strategies, examples, and benefits and help you discover how to create an entertainment-rich environment that captivates your customers.
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