Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
-
80%
session engagement rate . -
84%
were first-time participants . -
93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
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20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
How to get verified without your phone.
Being locked out of an account or prevented from making a transaction because you can't receive a verification message can be frustrating! Find out how to avoid this CX disaster.
A guide to global SMS compliance laws.
SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.
SMS fraud: The complete guide to detection and prevention in 2026.
Understand the major types of SMS fraud in 2026 and the concrete steps businesses and mobile operators can take to detect and prevent them.
2026 Guide to TCPA Compliance for SMS in the US.
A guide for any business sending SMS messages to customers in the US to help them comply with TCPA rules and avoid fines.
QuiteJá & Infobip: How conversational AI is transforming debt collection in Brazil.
Learn how QuiteJá uses conversational communication, automation, and intelligence to modernize debt collection in Brazil.
Conversational AI use cases in 2026: Real-world examples and results by industry.
Discover diverse conversational AI use cases transforming industries. Learn about key applications, success stories, and future AI trends.
WhatsApp for government services: The future of citizen engagement .
Learn how WhatsApp helps governments modernize citizen services with secure messaging, automation, and real-time, two-way communication at scale.
What is conversational billing for RCS? Explained for US businesses.
Conversational billing is coming to the US. Here's what it means, how RCS Interactive Sessions work, and why the shift from per-message to per-conversation pricing changes everything for CX.
Zalo: Supercharging conversational commerce with localization and AI .
In APAC, brand communication is evolving from one-way broadcasts to two-way conversations, driven by mobile-first, localized customer expectations. Discover how Infobip and Zalo help brands turn messaging into seamless, high-converting customer journeys.
How to design and build a WhatsApp chatbot – with examples.
Learn how to build a WhatsApp chatbot step by step, from API setup to AI agents. Includes real business examples, pricing, and platform tips.
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