Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
A LEADER AGAIN
2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!
Build any use case or conversational scenario
Authenticate users, boost security and build trust
Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.
Easy-to-use cloud products for marketing, sales, and support
Automate and personalize interactions across the customer journey
- Foster deeper connections: Build lasting relationships with personalized interactions.
- Proactive engagement: Anticipate and predict customer needs before they arise.
- Real-time insights: Gain actionable insights to optimize customer experiences.
- Seamless omnichannel experience: Deliver consistent experiences across all channels
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
const { Infobip, AuthType } = require(‘@infobip-api/sdk’);
const infobip = new Infobip({
baseUrl: ‘{baseUrl}’,
apiKey: ‘{authorization}’,
authType: AuthType.ApiKey,
});
infobip.channels.sms.send({
messages: [{
destinations: [{
to: “41793026727”
}],
from: “InfoSMS”,
text: “This is a sample message”,
}]
});
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot .
-
4.4
customer satisfaction rate . -
71%
increase in unique users . -
138%
increase in leads .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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-
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Stay on top of every tech trend: Explore our resources
Shopping season 2025 consumer survey: Insights that could rewrite your campaign plan.
From when customers want promotions to the channels they trust and the role of AI in their purchase decisions, you’ll get a data-driven look at what will shape this year’s shopping season. Use these insights to plan campaigns that land earlier, engage across multiple touchpoints, and convert more shoppers.
- Trends and Insights.
- Conversational experience.
WhatsApp Buttons [Quick Replies, CTA, Voting & API].
How to use WhatsApp Business message templates with interactive buttons to increase customer engagement.
- Best Practices.
- WhatsApp Business.
- Marketing.
RCS vs WhatsApp in 2025: Choosing the right channel.
We compare RCS with WhatsApp in terms of features, price, security, and all the other factors that need to be considered when selecting a channel for exploring a more conversational style of B2C interaction.
- Blog.
- Awareness.
- RCS.
- WhatsApp Business.
WhatsApp team inbox and better customer conversations.
Too many chats. Too little structure. It's time to fix that. Discover how businesses organize customer conversations on WhatsApp to respond faster, stay consistent, and create experiences that actually feel personal.
- Blog.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
What is LINE messaging, and how to use it for customer engagement.
Discover how to leverage LINE messaging to boost customer engagement and sales in Asia's largest markets with rich interactive features and real-time communication.
- Blog.
- Best Practices.
- LINE.
WhatsApp banking example for banks and financial institutions .
See how banks use WhatsApp banking to improve customer support and engagement. Explore real-world examples and API use cases for finance.
- Blog.
- Best Practices.
- WhatsApp Business.
- Financial Services.
Text-Em-All: Where technology speaks human.
See how Text-Em-All keeps empathy at the heart of communication using Infobip Voice to make every message feel human, personal, and truly heard.
- Blog.
- Trends and Insights.
- Voice.
- Conversational experience.
- Spotlight.
10 ways MVNOs improve customer service in telecom.
MVNOs can now turn every customer interaction into an advantage. Infobip provides the tools to deliver fast, personalized, and consistent support across all channels. Explore how they’re bridging two worlds, from hold music to real-time connection.
- Best Practices.
- Conversational experience.
- Customer Service.
- Operators.
- Telco.
WhatsApp for customer service: Best practices 2025.
Learn how to use WhatsApp for customer service with chatbots, automation tools, and retail-focused software to deliver real-time customer support.
- Blog.
- customer service.
- whatsapp business platform.
- Trends and Insights.
- WhatsApp Business.
- Customer Service.
WhatsApp Business blocked: Reasons & how to unblock.
Learn why your WhatsApp Business account is blocked, how to unblock it, and avoid future issues like spam or policy violations.
- Best Practices.
- WhatsApp Business.
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