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Title
Revenue Boosting Telco CX Strategies
We surveyed telco customers worldwide to get actionable insights on their communication preferences.
If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention.
It’s time to think about your omnichannel customer experience
Source: Infobip Telco CX Survey
53%
of telco customer churn occurs because of poor customer service
60%
of customers are increasingly using digital channels for contacting their telco
46%
customers say personalized promotions could influence them to upgrade their existing service
Discover how you can boost your telco CX
Telecom digital transformation: Tips to thrive in the digital future
Find out what the future holds for telecoms – from 5G to digital customer experience.
Tips for internet service providers to improve customer experience
Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.
What Telco customers want
Knowing what telco customers want is the first step to building your revenue-boosting omnichannel strategy. Find out what it is and how to give it to them!