Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
The Infobip advantage for telcos
See why leading telecoms around the world choose Infobip to transform their network
Telecom CPaaS partnerships
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Anam Protect Firewall
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
SMS Firewall
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
Title
Shifts in Retail: How Digital Acceleration Changed the Industry
This report draws on the insights and experiences of a leading research group of CX experts from across Europe and the Americas, to find out what the key trends are in retail, how brands are adapting and operating to these trends, and how some brands have mastered customer experiences across different retail categories.
Download this report to discover:
- How the disruption of 2020 has impacted the retail industry
- The ways in which the advancement of digital transformation initiatives has been necessitated
- How brands are driving effective customer service in ‘the new normal’
- Why a focus on agent experience has become necessary for delivering exceptional customer experiences