Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
The Infobip advantage for telcos
See why leading telecoms around the world choose Infobip to transform their network
Telecom CPaaS partnerships
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Anam Protect Firewall
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
SMS Firewall
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
Title
How Digital CX is Driving Growth for Luxury Retail
The value of digital CX
Now that luxury brands have experienced the perks of digital sales and communication, let’s deep dive into how data, hyper-personalization and digital communication is helping drive luxury’s rebound to growth and creating immersive conversational experiences with loyal customers.
70%
of luxury purchases are influenced by digital interactions
49%
of buyers have made an impulse purchase after receiving a personalized message
70%
of millennials report having positive experiences with chatbots
The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution.
Daniele Cazzani
Head of Promo and Customer Experience, Salmoiraghi & Viganò
You may also like:
Cyber Week 2024: 11 billion messaging interactions give insight into holiday shopping trends
Dive into over 11 billion interactions from Cyber Week to understand the latest shopping trends and how to satisfy your customers.
Why your brand’s app is anything but vogue
Find out the reality for mobile apps and what strategies will help you build a better customer experience in the long run.
The omnichannel imperative for luxury retailers
Our Chief Customer Officer, Adrian Grbavac, shares insights into engaging the “new luxury customer,” with a digital, omnichannel strategy.