Conversations use cases

Streamline the registration process on users’ preferred channel with both agent and chatbot support.

Ensure customers get relevant and personalized help when setting up their accounts.

Enable agents to support customers throughout the purchase journey – from finding the nearest store, to providing immediate answers to product and pricing queries.

Enable agents to manage order queries, provide shipping and delivery updates, and handle billing support with a full contextual view of the customer and their purchase history.

Reduce call volumes and customer wait times by deflecting calls from voice to digital channels for a faster response and self-service options.

Ensure that you can track common questions and ensure that agents and chatbots can always provide quick and accurate responses.

Streamline your upgrade process by offering contextual support on your customers’ preferred channels.

Optimize your complaint management process by recognizing intent and activating complaint workflows to ensure positive outcomes. 

Ensure a smooth return management process with customized workflows.

Boost your CSAT scores and maximize positive reviews by giving agents the flexibility to request feedback at the optimum time.