Conversations use cases

Learn how Conversations can help you optimize your contact center and provide a better customer experience.

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Program your cloud contact center to support the entire customer journey

Acquire

Help new customers register, set up their accounts, and get started using your services.

Use case

Grow

Always offer the right help on the right channel with agents and chatbots working in sync.

Use case

Retain

Provide the highest levels of service and maximize positive reviews and CSAT scores.

Use case

Optimize the purchase cycle for new customers

Reduce drop offs during the registration process and ensure a smooth path to checkout.

Help new customers with registration

Streamline the registration process on users’ preferred channel with both agent and chatbot support.

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Offer contextual support on the right channel

Customers get in touch for all sorts of reasons. Make sure they get the right help on the right channel as quickly as possible.

Enable effective order management

Enable agents to manage order queries, provide shipping and delivery updates, and handle billing support with a full contextual view of the customer and their purchase history.

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Boost loyalty and maximize customer satisfaction

Provide the highest levels of service and maximize positive reviews and CSAT scores.

Handle complaints quickly and effectively

Optimize your complaint management process by recognizing intent and activating complaint workflows to ensure positive outcomes. 

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Ready to transform your contact center?

Talk to our experts about how Conversations can help bring your customer support to the next level and help drive better business results.

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Start with the cloud contact center solution

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