Conversations features

Learn how Conversations can help optimize your contact center, improve agent performance, and provide measurable improvements to customer satisfaction.

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All customer service channels in a single solution

A unified cloud-based platform with easy integration options that help drive efficiencies and enable great customer service.

Omnichannel

Connect with customers on all the channels they use, including chat apps, social media, live chat, email and calls.

Productivity

Provide your agents with a single workspace to handle all channels interactions and view all relevant conversation history.

Automation

Use automation, chatbots and IVR to offer instant support and reduce the load on agents.

360 View of Customer

Give your agents instant access to customer data, all conversation history, and context across channels.

Insights

Easy access to reporting and analytics to drive improvements and reinforce accountability.

Integrations

Use pre-built or custom intergations with options to keep using your existing carrier or chatbot.

The omnichannel advantage

Provide a complete and consistent service across all the channels your customers use anywhere in the world.

Increased brand value through Infobip’s conversational platform

All the tools and channels you need to maximize the productivity of your team and ensure you can deliver the highest levels of service.

Introduce smart automation that improves the customer experience

Configurable options for introducing automation where it adds real value.

Get a 360 degree customer view

Provide agents with a complete overview of every customer – without leaving the platform.

Collect insights that inform

Easy access to reporting and analytics to drive improvements and reinforce accountability.

Start with the cloud contact center solution

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