5 Reasons Why Infobip’s Omnichannel Solutions and Azure are Better Together

We live in a mobile-first world, where customers are spoilt for choice with multiple interactive digital communication channels.

Internal innovation, the need to scale, and changing market conditions all demand attention, but for businesses to survive they must be customer-oriented. Increasingly customers expect real-time, personalized omnichannel communications from businesses and the brands they love.

The adoption of cloud communication technology empowers businesses to drive real-time conversations with their users on their preferred channels, regardless of device or location. Infobip’s omnichannel solutions on Azure brings together a holistic digital experience stack that lets you leverage the cloud to innovate faster and improve business agility and scalability. Leading to meaningful engagement and personalized experiences.

Infobip’s omnichannel solution along with Azure brings together the best of communication technology, cloud scalability, development efficiency and security.

Building new communication solutions or adding individual channels, and integrating them into existing applications can be time-consuming, expensive, and complicated. By adopting Infobip’s CPaaS solutions through Azure – businesses can significantly reap tangible benefits such as:

All of which has a positive impact to your digital transformation strategy.

Benefit from an omnichannel communications solution and a reliable, global platform trusted by millions of users that have been created to adapt to the constantly changing market and communication trends. Together, Infobip and Azure allow you to scale easily with cloud technologies that eliminate the need for hardware implementation, while still providing the same level of security.

Reach and engage with more customers on their preferred channels with the promise of security and compliance. Benefit from multi-layered protection with in-built security controls, network security, and encryption. Along with ensuring your customers’ data is stored securely and updated on a real-time basis – to ensure personalized communications.

With Infobip and Azure, you get a fully integrated communication platform that will help you build connected customer experiences across all stages of the customer journey. Orchestrate inbound and outbound engagement across all channels including chat apps (WhatsApp, Messenger, Viber), Email, SMS, Voice, Video, Google Business Messages, Apple Business Chat, Mobile App Messaging, and RCS. This omnichannel engagement allows you to dictate the pace of communications and drive customer behavior, having a direct impact on conversions, loyalty, and business growth.

Features like automated workflows help optimize user workloads and reduce staffing costs by enabling agents to handle multiple customers at the same time. Automated routing, Interactive Voice Response (IVR), and self-service capabilities for customers enable faster support and timely messaging.

Your developers too, can easily build, coordinate, and orchestrate all engagement activities across the customer lifecycle through a single interface, to integrate various communication channels and modules into your existing systems.

The combination of Infobip’s global presence and local support in over 60 countries and Azure’s robust set of services makes getting to the market quicker. Infobip’s omnichannel solution on Azure is designed for lightweight configuration of communication capabilities, to ensure you provide connected customer experiences no matter where you are.

Start creating meaningful customer interactions on a secure, global, omnichannel platform and gain control of your customer experiences with Infobip and Azure together.