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Conversational AI for Hospitality: Creating exceptional guest experiences
How Conversational AI can be used to create exceptional guest experiences and help hospitality businesses to run more efficiently.
Provide a service that keeps guests coming back
Infobip’s conversational AI platform empowers hospitality businesses to incorporate cutting-edge automation into their customer facing and back-office operations. Our easy-to-use, no-code chatbot builder can be used to build virtual travel assistants that enhance and de-stress the travel experience and reduce staff workload.
- 24/7 proactive customer service: Predict travelers’ needs and respond automatically.
- Secure interactions: Protect your customers’ personal data and privacy.
- Streamlined operations: Make your staff more efficient by automating routine tasks.
- Create loyal guests: Deliver exceptional and personalized experiences in any language that make for satisfied guests.
How conversational AI makes for a better guest journey
Make holiday research as fun as the trip itself!
- Let AI help people find the perfect apartment from thousands of listings, or that hidden gem that isn’t yet in the brochure.
- Provide an immersive booking experience with 360-degree virtual property tours.
- Provide AI-generated summaries of guest reviews to help people narrow down their holiday search.
Provide a seamless booking experience
- Guests can research, book, and even pay for a holiday or business trip with the help of AI on their favorite chat app.
- Provide answers to the specific questions that are important to each guest – from childcare services to local restaurant recommendations.
- Send automated availability alerts when new dates are released, or last-minute cancellations mean there is a bargain to be had.
All the excitement of travel with less admin and hassle
- Always satisfy guest preferences without them having to ask – from room types to dietary requirements, AI never forgets the important details.
- Deploy a 24/7 virtual concierge that can order room service, book a taxi, or say what time the spa opens.
- Assist guests with online check-in, providing digital room keys, and automate the check-out process.
Proven success in conversational AI
Mercado Libre: Customer experience goes beyond 24-hour delivery
Mercado Libre, a Latin American eCommerce and FinTech company, prioritizes customer experience. Learn how they leverage AI, partnerships, and a "continuous beta" approach to exceed customer expectations.
Hirt & Carter: The future of retail is unified
Experience the future of retail with Hirt & Carter. Learn how they are adapting to the digital age to provide personalized and engaging customer journeys by leveraging the partnership with Infobip.
Dsquares: Partnering to deliver innovative conversational loyalty experiences
Deep dive into the importance of conversational loyalty experiences and how our partnership with Dsquares brings it to life.
eMAG: eCommerce success with an omnichannel approach
Learn how EMAG maintains its status as Romania's most popular eCommerce platform by providing the products that people want to buy and a customer experience that keeps them coming back.
Alyasra Fashion: Building strong customer relationships through personalization
Alyasra Fashion is setting new customer satisfaction and convenience standards with its personalized approach. Learn how.
How Carrefour is transforming the shopping experience with conversational retail
Carrefour is leveraging conversational retail to transform the way we shop. Dive into the new era of customer service and personalized interactions.
Conversational AI use cases in hospitality
Discover all the areas where conversational AI can make a positive impact on your business – from attracting new guests and helping them to book, to making your staff and establishment more efficient. Infobip’s conversational solution provides versatile tools that help make better guest experiences.
Inspire guests and help them book their ideal stay
With the majority of people starting to research a trip with no particular destination in mind, being able to both inspire guests and help them find properties that meet their unique requirements is something that conversational AI excels at.
Challenges for conversational AI in hospitality
While conversational AI is a fantastic tool for hospitality businesses, some may have concerns preventing them from investing in the technology on a meaningful scale. These include worries about privacy and security, and the possibility that guests seeking a personalized experience may be put off by the use of AI. However, these fears are largely unfounded as you will see.
Challenge: Data privacy
Guests trust hotels and hospitality businesses with both their personal data and payment details. By incorporating conversational AI, some establishments may be worried that this data becomes more exposed to fraud and data leaks.
Solution: Secure communication
Infobip conversational AI solutions prioritize data security and privacy. With robust encryption and secure data handling, hospitality businesses can be confident that all customer communication and personal data remains secure all at all stages of their journey.
Learn how to create exceptional conversational experiences
Conversational AI strategy: A blueprint for success
Develop a winning Conversational AI Strategy to enhance customer interactions, streamline operations, and drive business growth.
Conversational AI for sales: The future of selling
Transform your sales and enhance customer experiences with Conversational AI. Boost efficiency and embrace the future of selling with Infobip.
The difference that an enterprise conversational AI platform can make
How the right conversational AI platform can help to bring the benefits of automated chats to all areas of your business.
Chatbots vs. conversational AI: Exploring the differences
Discover the differences, benefits, and uses of chatbots and conversational AI to transform your business and enhance customer engagement.
What is conversational AI? Examples and how it works
Get a grasp on what Conversational AI actually is, with examples how it improves customer engagement and streamlines business operations.
Integrate conversational AI chatbots: A how-to guide
Learn how to integrate conversational AI chatbots seamlessly with your platform to elevate your customer engagement and automate support.
Conversational AI in marketing
Explore the benefits of conversational AI for marketing agencies, from boosting customer satisfaction to optimizing workflows.
Ready to transform guest experiences?
Create engaging guest experiences and help your hospitality business run like clockwork with conversational AI.
