Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
The Infobip advantage for telcos
See why leading telecoms around the world choose Infobip to transform their network
Telecom CPaaS partnerships
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Anam Protect Firewall
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
SMS Firewall
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
Title
Platforms messaging trends 2024
Discover the latest communication and service trends for platform businesses based on an analysis of the 65 billion B2B interactions that were fulfilled on our platform for platforms over the last year.
Leveraging CPaaS to provide a more bespoke service and create new revenue streams
With people using more communication channels than ever before, businesses are increasingly depending on platform providers to provide them with the capability to match channels with client preferences and use cases.
As a result, we have seen a 65% increase in the number of platform companies sending traffic with us and an 89% increase in the total number of platform interactions.
Download this report to find out which channels are growing the fastest in your industry and region, and how platform companies are helping their clients to build closer relationships with their customers through conversational interactions.
Conversational channel growth for B2B platforms
255%
more RCS messages sent.
105%
more Voice calls.
52%
increase in the use of Video calls.
These are impressive growth figures, but another conversational channel has seen a 500% increase in traffic. Download the report to find out which one.
