Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

  • 18%

    conversion rate to engaged user

  • 343k

    messages exchanges in first 90 days

zingala: Hyper-personalizing the customer journey with data-driven CX

  • 53%

    SMS click-through rate

Branch: Using SMS to achieve the highest possible delivery rates for business-critical messages

  • 89.2%

    Delivery rate for SMS authentication messages.

Jumia: Achieving 54% cost savings in OTPs with Infobip Authenticate

  • 54%

    reduction in costs

Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot

  • 4.4

    customer satisfaction rate

  • 71%

    increase in unique users

  • 138%

    increase in leads

Unilever: Promoting new products with a conversational WhatsApp chatbot

  • 14x

    higher product sales

  • 290,000

    messages exchanged in 7 days

Telekom Deutschland: Elevating customer engagement with RCS Business Messaging

  • 2x

    better campaign performance

Uber: Capitalizing on the global expansion of the ride-sharing phenomenon

  • 90%

    of global calls anonymized

Virgin Mobile (now Virgin Media O2): Increased engagement and phone upgrades through rich, interactive RCS messages

  • 93%

    delivery rate

  • 60%

    seen rate

Bolt: Used WhatsApp sign-up journey to boost driver registrations

  • 40%

    increase in conversion rate

Strava Beacon: Keeping athletes safe with SMS location updates sent from wearables

  • 90-95%

    delivery rate

  • 190+

    countries

UNICEF: Turning caring people into regular givers with omnichannel customer engagement

  • 7.8%

    increase in donor retention

  • 33.3%

    decrease in churn rate

  • 4%

    conversion rate on cart abandonment flow

DPD: Improving delivery experiences and cutting costs with Viber and SMS

  • 20%

    reduction in cost