Blog

Find out how customer messaging trends and the rise of messaging apps are changing the way customers interact with banks and financial institutions in Malaysia.

With chabots taking on more customer interactions, it’s important to ensure they’re sharing the right information. Learn more about chatbot knowledge base!

Help your users avoid the heartache of romance scams by keeping them safe with Mobile Identity.

These are the key chatbot business benefits to consider when building a business case for your AI chatbot.

HR chatbots can help you manage your workforce, whether in-office, hybrid or remote. Here’s how!

Thinking about incorporating a WhatsApp chatbot into your communication strategy? Here’s everything you need to know to plan, design, and build a chatbot that helps you connect with your customers – without a line of code.

2024 is the year that Google and Apple start retiring third-party cookies. Now is time for businesses to ramp up their collection and use of zero-party data. Find out how.

Discover how direct messaging marketing via Instagram DMs and Messenger can enhance your conversational experience journey and increase ROI.

An introduction to WebRTC and how it enables secure, cost effective, and flexible voice and video calling over the internet.

CPaaS changes how businesses and customers engage. And nowhere is this more apparent than in APAC. Infobip’s VP Revenue APAC Velid Begovic uncovers why.

From fast food to personalized food. Find out how hyper-personalization in food delivery is taking customer experience to a whole new level.

Learn how businesses can use call deflection strategies to improve their customer service – by reducing contact center wait times and providing an always-on experience.

How noise cancelling and face tracking technology can make voice and video calls less painful and more productive.

Learn how Infobip’s Adobe Journey Optimizer integration helps marketers to use SMS to connect with customers at all stages of their journey.

Deep dive into over 8 billion digital interactions that took place on our platform during Cyber Week and discover how mobile messaging and chat apps have taken a front seat in holiday shopping experiences worldwide this year.

Discover diverse conversational AI use cases transforming industries. Learn about key applications, success stories, and future AI trends.

A complete guide to the best times and days to send SMS marketing messages to ensure maximum engagement.

How generative AI can help to boost customer loyalty and improve conversion rates.

Learn how to create compelling marketing campaigns that resonate with your audience, regardless of the season.

Discover how click-to-chat formats like click-to-WhatsApp ads work, top use cases and examples, and how they can help take help increase your marketing ROI.

Find out how an omnichannel partner can enable martech platforms to future-proof solutions and provide better customer experiences.

Setting up a cloud contact center helps you deliver top-notch service and excellent customer experiences that will increase satisfaction and retention. Here’s everything you need to know on how to get started.

Learn all you need to know about predictive marketing and how generative AI and a customer data platform play a role in enabling businesses to succeed.  

Integrating SMS into your communication platform is easier than you might think. Find out how to do it, and all the benefits you can enjoy.

Discover WhatsApp’s game-changing features Flows and Payments to level up your customer journey. In this blog, we’ll explore what they are, how to set them up, and the top use cases.

Everything you need to know to build a chatbot for your website, including design best practice and step-by-step instructions using Answers no-code chatbot builder.

How technology is helping to make the food delivery and ride-hailing industries as safe as possible for both customers and drivers.