Blog
Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
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Developer of 2030: How to prepare for the future of software development
Software development is constantly evolving thanks to a rising shift in consumer demands. Find out the latest trends in software development and how you can prepare for the developer of 2030.
How to engage customers with conversational SMS
Learn how to use conversational SMS marketing to reach your customers. Discover common use cases for your two-way text message marketing today.
Partnering with customers to build solutions in the CPaaS space
What is co-creation and what are the advantages of this model of product development for CPaaS? Infobip’s CPO, Adrian Benić, shares his views on this, and how partnering with customers to build the right solutions helps give Infobip a competitive advantage in the CPaaS space.
8 Use cases for driving engagement on Apple Messages for Business
Apple Message Forms are great for driving customer engagement and more interactive messaging. Read our blog to learn some exciting use cases!
STEMwave: Empowering students through technology
In partnership with Infobip, STEMwave empowers students through AI chatbots and bridges the gap between education and the tech industry.
How to improve your airline customer experience
Learn how the right digital channels and cloud communications technology can help you improve your airline customer experience.
SMS Flubot: How Telcos Can Protect End-Users
Discover how to get ahead of malicious flubot attacks and protect your customers and your business from potential threats.
The Metaverse Does Not Exist
Join us as we explore the current state of the metaverse and whether the time is right for mainstream brands to take their marketing efforts virtual.
The telco customer journey with WhatsApp
Learn how WhatsApp powered by Infobip can transform your telco customer journey by introducing conversational experiences at any stage.
Tips for internet service providers to improve customer experience
Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.
Why your brand’s app is anything but vogue
Find out the reality for mobile apps and what strategies will help you build a better customer experience in the long run.
10 Digital Marketing Hacks for Small Businesses
For SMB owners there never seem to be enough hours in the day. Here we share some effective digital marketing tips for small businesses to help make the most of your time and budget.
Number Masking: A Crucial Component for Privacy Centered CX
With an increasingly digitalized world, we look at how a privacy-centric technique can better protect customer communities from leaked private information getting into the wrong hands.
Using Live Chat for customer support
Live Chat is so much more than another customer support channel. Find out why Live Chat support matters, how to add it to your communication mix, and what it takes to deliver a personalized experience.
Omnichannel firewalls: The future for MNOs
Learn what threats are on the horizon for mobile network operators and their subscribers – and how omnichannel firewalls can help overcome them.
Craft your conversational commerce journey with HubSpot and Infobip
Learn how to use the HubSpot Infobip integration to craft the ultimate end-to-end conversational commerce journey on WhatsApp and SMS.
Infobip x Jazz: Taking the telco CX to the next level
Customer experience is the biggest factor driving customer loyalty and revenue growth in the Telco industry. Find out how Jazz Pakistan has elevated their CX through our partner connect program.
A Guide to Effective Conversational Marketing
Conversational marketing is so much more than live chat. Find out how to put together a conversational strategy that covers all the channels your customers use, and that drives real results.
Understanding omnichannel as a customer experience strategy
Use insights from the omnichannel customer experience observatory to build a successful long-term strategy.
How to Become a Data-Driven Organization
How to effectively leverage data to transform your business operations and company culture to achieve success.
eSIM vs Standard SIM: Which is better?
What is an eSIM, how is it different than a standard SIM, and what are the pros and cons? Learn this and much more!
Why you need push notifications with SMS fallback
Learn how to extend the reach of your messages by implementing push notifications with SMS fallback.
Is your platform muting or maximizing your customer conversations?
A conversational platform should enable businesses to have meaningful interactions with customers and prospects across all channels, but also leverage the data gathered to enrich customer understanding and inform strategy. Does yours fit the bill?
How Gen Alpha is driving change in CX
Although it may be hard to envision the future of CX, Generation Alpha is already shaping it. Discover how Philips and Infobip are preparing for the customer of 2030.
How ISV partners can benefit from CPaaS
Learn how ISV partners can benefit with CPaaS and cloud communication technology partnerships and increase revenue streams.
Why Infobip is the Ideal Telco Partner
The right communication technology partner can help telcos add customer value and deliver business efficiencies resulting in new revenue streams.