Scaling Platform Interactions
As a platform business, you’re looking to orchestrate large numbers of customer interactions.
A unified, data-driven cloud communications strategy combined with the right solutions and support can lead to a network effect of frictionless engagements.
Download this eBook, or check out the preview, and let us help you scale your platform and ISV (PaaS companies) without any weak links in your customer communications.
Key highlights and preview
Here’s a sneak preview on the key points and statistics highlighted in our eBook – Scaling Platform Interactions.
Game-changing technology investments to optimize your customer journey
34%
digital experience platforms
33%
customer experience analytics and intelligence platforms
33%
real-time customer engagement tools
Learn how we can help your platform grow
Platform businesses: The world is your arena
How engagement network effects and technology designed specifically for platforms can help power growth faster than you could ever have imagined.
Partnering with customers to build solutions in the CPaaS space
What is co-creation and what are the advantages of this model of product development for CPaaS? Infobip’s CPO, Adrian Benić, shares his views on this, and how partnering with customers to build the right solutions helps give Infobip a competitive advantage in the CPaaS space.
Scaling Customer Success While Keeping the Human Touch
Learn how data, automation, and an omnichannel strategy can help platforms scale customer success in a personalized manner.
