Flawless shopping experience. Happy, unbothered customers.
Take each of your customers on a journey worth having, across channels and devices, without skipping a beat.
Big numbers speak loudest
Choose to partner with us and rest assured, we’re no strangers to success. But don’t just take our word for it.
2.36 Bn+
Interactions in a single day on Black Friday
50+
Integration Partners
1000+
Active retail & eCommerce customers & partners
Deliver complete conversational journeys on your customers’ preferred channels
Leverage diverse entry points such as QR codes, digital ads or newsletters to captivate users and guide them through a tailored conversational experience.
AWARENESS
Launch new products, feature top deals and promote what sets you apart.
CONSIDERATION
Showcase product catalogs and guide customers via smart shopping assistants.
PURCHASE
Send reminders and enable end-to-end customer journeys within a single channel.
SUPPORT
Enable dynamic delivery management and engage customers in loyalty programs.
RETAIN
Collect customer feedback to refine your service and boost customer satisfaction.
Where every challenge meets its match
One platform to address everything that comes your way.
Meet evolving shopper expectations
Adapt and thrive with our flexible, scalable platform that lets you match the pace of change.
Run a smooth retail operation
Keep your stock in check at all times with real time inventory visibility across all channels.
Make omnichannel work for you
Maximize your sales impact by being present on the channels your shoppers already love and trust.
Magnetize and maintain your client base
Attract and retain customers with dynamic personalization and data-driven precision.
Customer trust is your biggest currency
Protect your client base with robust data privacy measures and GDPR compliance.
Returns and refunds made easy
Keep your customers happy with you even when they are not satisfied with their order.
How to win customers and earn their loyalty
Get inspired by the real world impact of our technologies.
Integrations that mean business
With our wide range of integration options, you can build a retail solution on top of your existing systems.
Discover how our partners are thriving
Unilever: Promoting new products with a conversational WhatsApp chatbot
Learn how Unilever succesfully introduced new products in Brazil by using a WhatsApp Business API chatbot
Nivea: Celebrating diversity and reaching new customers with innovative engagement
Learn how Nivea combined WhatsApp and automated messages to drive consumer engagement and product awareness.
Podravka: Empowering users to make healthy choices with an engaging AI-assistant
Discover how a culinary platform created engaging AI experiences to positively influence the creation of healthy recipes and lifestyles.
Segari: 90% reduction in response time with fast and contextualized support
Find out how Infobip helped Segari reduce support response rates and increase customer satisfaction with a digital communication approach.
Kibon: Increased campaign ROI and conversion with Infobip’s customer engagement solution
Discover how a unified customer engagement solution helped Unilever’s Kibon ice cream increase their marketing ROI over WhatsApp.
Petpetgo: Doubled purchase frequency with an omnichannel customer engagement solution
Find out how this e-commerce pet supplies store increased purchase frequency and reduced advertising spend with an omnichannel customer engagement solution.
Trusted by millions
Infobip’s unrivaled quality spanning 18 years and counting.
24 billion+ monthly transactions
Achieve the highest delivery rates and scale your messages as you grow on our secure platform
800+ direct operator connections
Facilitate reliable direct connections and use cases anywhere in the world
70+ offices on 6 continets
Global experience and local presence provides best-in-class service and solutions
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently
100% compliant
Send compliant messages anywhere in the world and in line with local regulations
24/7 support
Always-on support and network monitoring available with expert service
Because you are interested in excellence
A complete guide to eCommerce marketing automation
Discover the power of eCommerce marketing automation. Streamline your marketing processes and increase revenue with automated messages.
How retail chatbots can personalize shopping experience for customers
Learn how retail chatbots have become increasingly popular and revolutionized how brands interact with their customers.
The omnichannel imperative for luxury retailers
Our Chief Customer Officer, Adrian Grbavac, shares insights into engaging the “new luxury customer,” with a digital, omnichannel strategy.
