Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

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Podravka: Empowering users to make healthy choices with an engaging AI-assistant

18% conversion rate to engaged user

343k messages exchanges in first 90 days

Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot

4.4 customer satisfaction rate

71% increase in unique users

138% increase in leads

Sales WhatsApp Business Retail Inspiration

Unilever: Promoting new products with a conversational WhatsApp chatbot

14x higher product sales

290,000 messages exchanged in 7 days

Marketing WhatsApp Business Retail

Telekom Deutschland: Elevating customer engagement with RCS Business Messaging

2x better campaign performance

Operators RCS Telco Inspiration

Uber: Capitalizing on the global expansion of the ride-sharing phenomenon

90% of global calls anonymized

Authentication SMS Transportation & Logistics Inspiration

Virgin Mobile (now Virgin Media O2): Increased engagement and phone upgrades through rich, interactive RCS messages

93% delivery rate

60% seen rate

Marketing RCS Telco Inspiration

Bolt: Used WhatsApp sign-up journey to boost driver registrations

40% increase in conversion rate

Customer Service WhatsApp Business Transportation & Logistics Inspiration

Strava Beacon: Keeping athletes safe with SMS location updates sent from wearables

90-95% delivery rate

190+ countries

Customer Service SMS Inspiration

UNICEF: Turning caring people into regular givers with omnichannel customer engagement

7.8% increase in donor retention

33.3% decrease in churn rate

4% conversion rate on cart abandonment flow

Marketing WhatsApp Business Non-profit Inspiration

DPD: Improving delivery experiences and cutting costs with Viber and SMS

20% reduction in cost

Customer Service Partnership SMS Viber for Business Transportation & Logistics Inspiration

Nivea: Celebrating diversity and reaching new customers with innovative engagement

207% of reach target achieved

250,396 organic reach

Marketing WhatsApp Business Retail Inspiration

Klubi: Innovating Brazil’s credit market with smart automation and conversational experiences

4x more conversions

3x reduction in customer support costs

Customer Service WhatsApp Business Financial Services Inspiration

AXA Partners: Automating roadside assistance with WhatsApp

20% cases opened through WhatsApp

94% CSAT rate

Customer Service WhatsApp Business Financial Services