Napa

Last update December 11, 2024

What's new	Learn more
Answers	You can now get delivery reports for your chatbot Integrate your chatbot with Oracle Responsys
Apps and Integrations	Zalo channel on Salesforce Marketing Cloud
Conversations	Global search improvements WhatsApp quotes
Conversations API	Get template and Get templates endpoints update
CPaaS X	Alphanumeric resource type now available in Application and Entity Management API
Email	Improvements to Suppressions list
Messages	Manage LINE messages through the Messages section on the Infobip web interface
Mobile push and In-app Messages	You can now view click events for In-app messages
Numbers and Compliance	Improvements to the process for buying numbers New Resource Request API (Early Access)
RCS	Text with PDF template available in Broadcast for India
WhatsApp	WhatsApp Flows - Better customer experience on Infobip web interface

Answers

Get delivery reports for your chatbot

You can now get delivery reports for messages that the chatbot sends to end users. You can get these reports for all channels that Answers supports.

To get these reports, subscribe to getting notifications. You will get delivery report events for Answers as part of the subscription. You can configure additional filters in the subscription management tool. Example: Receive delivery events only from a specific registered sender.

For more information, refer to the Subscriptions documentation.

Integrate your chatbot with Oracle Responsys

You can now integrate your chatbot with Oracle Responsys to enable two-ways messaging between your chatbot and end users. Use this automated, interactive communication to engage with end users and offer them support.

For more information, refer to the Oracle Responsys documentation.

Apps and Integrations

Zalo channel on Salesforce Marketing Cloud

The Zalo Notification Service is now integrated into Salesforce Marketing Cloud. This is a template-based notification channel used in Vietnam.

For more information, go to the Salesforce Marketing Cloud messaging (opens in a new tab) listing.

Conversations

Global search improvements

The improved global search features an advanced algorithm capable of searching for conversations and customers across multiple fields, including:

• Conversation topic
• Conversation summary
• Tags
• Conversation ID
• Short ID
• Message text
• Customer name
• Number/email

You can quickly and accurately obtain precise results and find the information you need.

Check the Search conversations (opens in a new tab) section to find out more.

WhatsApp quotes

Quoting messages is a new feature available to customers, enabling agents to view referenced messages directly in customer replies for greater clarity and accuracy. Customers can select and quote a previous message, and the quoted message will be displayed alongside the new one in Conversations, giving agents immediate context.

Find more details in the Quotes (opens in a new tab) section.

Conversations API

Get template and Get templates endpoints update

The Get template (opens in a new tab) and Get templates (opens in a new tab) endpoints now include a new field called languageCode, which contains the template's language code based on the ISO 639 standard.

CPaaS X

Alphanumeric resource type now available in Application and Entity Management API

The Infobip Application and Entity Management API (opens in a new tab) now supports alphanumeric resource types, empowering businesses to associate branded sender names with their applications and entities. This enhancement streamlines messaging campaign management and unlocks new possibilities for personalized messaging strategies.

Key benefits:

• Access to alphanumeric senders: Associate alphanumeric sender IDs with your applications and entities for improved messaging capabilities. The resourceType parameter now includes "ALPHA", making it easier to integrate branded sender IDs through the resource association endpoint.

  Example: Creating a resource association with an alphanumeric sender

  json

  POST /provisioning/1/associations
  {
      "resourceType": "ALPHA",
      "channel": "SMS",
      "applicationId": "test-application",
      "entityId": "test-entity",
      "resourceId": "test-resource"
  }

• Smart sending strategies: Use alphanumeric sender IDs to deliver targeted, branded, and personalized messaging campaigns that enhance customer engagement and brand recognition.

For more information about resource association, refer to our Resources page and API documentation (opens in a new tab).

Email

Improvements to Suppressions list

We are updating the Suppressions list: accounts will no longer be able to remove addresses for domains that only use shared IP addresses. Instead, the sender domain must now have at least one dedicated IP to make such changes. More info here (opens in a new tab).

Messages

Manage your LINE messages through the Messages section

The Messages section in the Infobip web interface enables you to manage all your messages in one place. You can view, create, edit, and delete messages through this section.

You can now manage all your LINE messages through the Messages section.

For more information about using Messages, refer to the Messages documentation.

Mobile push and In-app Messages

View click events for In-app messages

You can now view click events for the in-app messages that you send to end users. To view the events, go to the end user's profile in People and go to the Attributes, Tags and Events tab.

The following click events are available.

• Total clicks
• Click-through rate (CTR)
• Unique clicks

Numbers and Compliance

Improvements to the process for buying numbers

In this release, the Numbers app is being improved to streamline the process for buying numbers.

When an offer is generated during the purchase of a number, the expected requirements are dependent on the country selected. The offer will ask for more specific information required per country. Previously, this was only available for the USA and UK.

For more information, see the Numbers documentation.

Resource Request API (Early Access)

The new Resource Request API is now available as an Early Access feature.

Previously, alphanumeric senders could only be requested through the Infobip web interface. Also, you could only purchase numbers in the Numbers API, which was limited to in-stock numbers and did not allow you to submit the required information directly.

The new Resource Request API now offers a simple and enhanced process for requesting alphanumeric senders and numbers.

Key features:

• Support for alphanumeric senders and numbers: create requests for number purchase and alphanumeric sender registration.
• Streamlined request requirements: API details the necessary information for registering alphanumeric senders or procuring numbers. Submit all required details directly within a request, speeding up the process.
• Requesting out-of-stock numbers: use the API to request numbers not currently in stock but can be sourced by Infobip.
• Webhook notifications for status updates: real-time updates on your resource requests through webhook notifications, integrated with Subscription Management.

For a full list of the API endpoints, see the Resource Request API documentation (opens in a new tab).

For more information, see Managing resources over API.

RCS

Text with PDF template available in Broadcast for India

This release introduces an enhanced RCS editor for Broadcast, enabling the registration and sending of text with PDF templates tailored for the Indian market. With responsive previews, the editor streamlines content creation, ensuring accuracy and improving the overall messaging experience.

Key benefits:

• Expanded communication capabilities: Send text with PDF templates in India to support new business use cases.
• Streamlined content creation: A unified editor with responsive previews lets you see exactly how messages will appear to recipients.
• Improved accuracy: Visual previews ensure your message content is clear and properly formatted.
• User-friendly interface: The integrated editor simplifies the messaging process with an intuitive design.

For more information on using RCS in India, refer to our documentation.

WhatsApp

WhatsApp Flows - Better customer experience on Infobip web interface

The WhatsApp Flows tab is now available within the WhatsApp section on our web interface (opens in a new tab), enhancing the way customers manage their flows.

Key benefits:

• Centralized Flow management: View all your WhatsApp Flows in one place, check statuses, deprecate/delete Flows, or publish them directly from the web interface.
• Streamlined workflow creation: Easily create Flow templates or interactive Flow messages by copying the Flow ID and the First screen name without switching to WhatsApp Manager.

For more information on WhatsApp Flows, refer to our documentation.