Ochre

Last update January 8, 2025

What's new	Learn more
Analyze	Public key authentication for data export
Answers	You can now create your own chatbot templates and use them to create chatbots You can now import a template into an existing chatbot You can now test your chatbot on a mobile device and view the session live in the simulator in the Infobip web interface The API element has new features that enable you to configure and test the element in more detail
Blocklist	Campaign Reference available for Blocklist (Do Not Contact List)
Email	Inbound parsing for reply-to emails
KakaoTalk	URL tracking and shortening for Kakao Chingu messages through API and Broadcast
Live Chat	Widget customization update

Analyze

Public key authentication for data export

We are introducing public key authentication as a new option for exporting reports in Analyze. This enhancement provides a secure and reliable method for transferring data, leveraging a public/private key pair for authentication instead of traditional username and password methods.

What's new

• Public key authentication support: Clients can now select the public key as the authentication method when configuring SFTP for data exports.
• Public key generation: Infobip generates a key pair and provides clients with the public key for secure server configuration.
• Simplified setup: Clients can easily copy the public key from the portal and use it to configure their servers for secure data transfer.

Key benefits

• Enhanced security: Public key authentication encrypts data transfers, offering stronger protection against brute-force attacks.
• Simplified management: Eliminates the need to manage usernames and passwords, streamlining the authentication process.
• Reliability: Ensures robust and secure communication between Infobip and client systems.

For more information, refer to our Data export page.

Answers

Create your own chatbot templates

You can now create your own templates (custom templates). Create standardized, high-quality chatbot templates that meet your requirements, incorporate your organization's best practices and branding guidelines, and comply with your organization's policies.

Example: You can create a template that contains frequently used chatbot components, messages, dialogues, and dialog groups.

You can do the following:

• Save an entire chatbot as a template.
• Create a template from specific sections of a chatbot.

Custom templates are available only within your organization. So, any sensitive data or proprietary chatbot components within these templates are secure.

For more information, refer to the Custom templates documentation.

Import templates into your chatbot

You can now import a template into an existing chatbot.

You can import only templates that use the same channel as the chatbot. Example: In a WhatsApp chatbot, you can import only WhatsApp templates.

For more information, refer to the Templates documentation.

Test on device and view live session in chatbot

EARLY ACCESS

You can test the chatbot on your device and simultaneously view the live conversation flow in the Test tab on the Infobip web interface.

Example: Send messages from the WhatsApp app on your device to your WhatsApp chatbot. Simultaneously, you can see the chatbot activity in the Test tab of your chatbot.

The following are some examples of what you can see live in the Test tab.

• Check whether attributes are being collected correctly.
• See the results of an API call.
• See how the flow is routed.
• See the results of selections that you make on your device. Example: Selecting a menu item.

For more information, refer to the Simulation documentation.

New features in the API element

You can now do the following in the API element.

• Retry the API call in case of errors or timeout.
• Configure a fallback option to make sure that the end user gets a response from the chatbot even if there is an error.
• Preview the API call to check whether the API call works as expected.
• Simulate the API call to check whether the API element has been configured correctly and that it works as expected.

For more information, refer to the API element documentation.

Blocklist

Campaign Reference

EARLY ACCESS

The Campaign Reference ID is now available within the Blocklist (Do Not Contact List) feature. This feature gives clients insight into what unsubscribes are connected to specific campaigns and how campaigns are performing. The campaign value is for information and analytical purposes only, and it is not for additional blocking criteria.

This is available and visible over the Blocklist API (opens in a new tab) and Do Not Contact List in the web interface. It is available for all channels, except for email campaigns over API.

Email

Inbound parsing on emails

This release launches inbound parsing to parse the contents of incoming emails and direct them to a chosen destination.

The inbound parsing feature lets you manage the emails that are received by the reply-to address from outbound email traffic. Infobip automatically parses those emails and then uses an HTTP Push on the parsed data to your chosen destination via a webhook.

For more information, see Inbound parsing.

KakaoTalk

URL tracking and shortening for Kakao Chingu messages through API and Broadcast

We are introducing URL tracking and shortening feature for Kakao Chingu messages. This functionality is now available for customers using Kakao Chingu API or Broadcast, offering enhanced message performance and tracking capabilities.

Key benefits

• URL shortening: Simplify your Kakao Chingu messages by shortening long URLs, creating cleaner and more user-friendly content.
• Click tracking: Gain valuable insights into customer interactions by tracking URL clicks within your messages.

For more information on URL tracking and shortening for Kakao Chingu messages, refer to our Kakao Chingu over Broadcast and KakaoTalk over API documentation.

Live Chat

Widget customization update

This widget customization update introduces configurable options for user classification in the Live Chat setup, allowing you to decide whether authenticated users should remain Leads or be converted to Customers. Additionally, this improvements clarifies session renewal settings for unauthenticated users. With this, you will have greater control over user classification and session management in the Live Chat widget. More info here (opens in a new tab).