Manage My requests
To view the My Requests page, in the web interface, select Channels and Numbers > My Requests.
You see the main page that displays the status of all your current requests, including a notification of the stage in the request procedure.
The following table lists the information available about each of the requests.
| My requests | Description |
|---|---|
| Type | Display the type of request. The available types are: Alphanumeric sender, WhatsApp, RCS Business Messaging, Viber, Zalo, LINE, Kakao Talk, Apple Messages for Business, Messenger, Telegram, Instagram Messaging, Email, Voice & Video. |
| Request ID | Displays a unique identifier the represents the specific request. |
| Requested By | Identifies the account from which the request originated. |
| Request date | Displays the date when the request was originally |
| Status | Displays the status of the request in the procedure. |
Filter on types
By default, in the My Requests page, you see the full list of request types. To display only specific request types, select a type from the drop down list. For example, select Alphanumeric Sender or Email.
If there are no channels listed, you see an option to request the channel that you chose.
To see all of your requests and clear the filtering, select All types.
Request status
Each time you submit a request for a new channel or sender, the status of the request is visible in the My requests main page.
The request status can be:
- Pending - the request is being processed
- Rejected - the request has been cancelled by Infobip
- Completed - the request may not require assistance from the Infobip CPaaS registration team, and so is marked as completed immediately. If your request requires more assistance, this sends a ticket to the CPaaS Registration team, and then they will complete the registration process. When this process is complete, they will notify you and mark the status of the request as completed.