Jade
Last update June 29, 2022
| What's New? | Learn More |
|---|---|
| Answers | Apple forms now available. Simulator updates. |
| India (Mumbai) SMTP settings Content handling Send API V3 New widget in the Email Editor for Product Recommendations | |
| Conversations | Live Chat - IE no longer supported Integration with CDP Calls recording UX improvements Context Cards fully supported in the mobile app Apple forms now available |
| Mobile Identity | SIM Swap Detection via Web Interface |
| Apple Messages for Business | New message type, Form, is now available |
| Telegram | Self service is now available to set up Telegram as a communication channel |
| On the API, you can delete templates and upload media samples when registering templates | |
| People | Use the People API to manage companies Add the People Web SDK to websites by using Google Tag Manager |
| AI Recommendations | New component to send dynamic, personalized product recommendations |
| Forms | Introducing Forms for Apple Messages for Business |
Answers
Apple forms now available
Apple Messages for Business forms can now be added to Apple chatbots. A new type of form has been added to the Form building specific to Apple and can now be added to the customer journey in chatbots.
A new channel element will appear for Apple chatbots called Forms. From here you can select from your existing Apple forms which will automatically run inside the chat as soon as the user gets to that part of the conversation.
Simulator updates for AI chatbots
Additional information in the chatbot simulator if the intent was resolved:
- origin text
- tokenized text including typo correction
- auto-correction applied: yes/no
- recognized named entity + type
- route to dialog
India (Mumbai) SMTP settings
New basic client configuration settings for India (Mumbai) region are available for integration with the Infobip SMTP API.
For more information, see Integrate with SMTP API.
Content Handling
Image attachments in emails are now handled in a different way. Previously, images smaller than 500KB were embedded in the email body and rendered in the recipient's inbox. To ensure that emails were not sent with large attachments, images of more than 500 MB would be stored on an external link and need to be downloaded.
In this release, all images, regardless of size, are hosted on an external link and can be downloaded when the email is opened. Putting all images on external links decreases email size in general, improves delivery, and reduces issues with bandwidth consumption.
In addition, View email in browser content is now stored for up to a maximum of 30 days.
For more information, see Limitations for Emails.
Send API V3
A new version of the Send Email public API is available that increases the number of requests received per second. This now improves the speed at which the backend processes the message content and delivers the message.
See Send fully featured email (opens in a new tab) for more information about the Send Email API.
Product Recommendations (Product Recos Widget)
EARLY-ACCESS
A new widget has been added to the Email Editor as part of the AI Recommendations Early Access feature. The Product Recos widget gives you a new layout for your message design so that you can select from your product catalogs to offer items to the most relevant customers. Recommendations are generated at the time that the email is opened, and these targeted offers might result in increased conversion and lead to new purchases.
AI Recommendations is in the Early Access stage. The pilot program starts on 1 July 2022.
Conversations
Please note that we are stopping All maintenance for Internet Explorer as of June 2022. The reason behind this is Microsoft's decision to shut down the browser.
Integration with CDP (Leads/Customer)
We have introduced more types of audience profiles so agents can determine the type of user that is getting in touch with your brand – whether it is a lead or a customer. All inbound conversations will be associated with profiling according to the data collected by CDP (Customer Data Platform).
Mobile app
Context Card fully supported in the Conversations mobile app
Prior to this moment, the Conversations mobile app supported only Setup, Conversation, and Customer Context cards.
In effect with the Jade release, the mobile app now supports all context cards that are available in the web interface, native or custom, further improving the agents' ability to manage conversations when away from their desk.
Calls
Recording UX improvements
We are bringing an improved UX and UI for recordings. Instead of multiple clicks where agents or supervisors needed to go to the Analyze module, then the Recordings tab, and search for a specific recording file, now this is available inside the Conversations panel. Agents can play the recordings directly from the conversations history, making it a smoother and less arduous process of finding a specific recording.
Additionally, all participants in a conversation will have their recording legs, making it a granular process of finding, downloading, and deleting recordings.
Apple forms
Essential for gathering more data and for lead generation, forms make for a more personal experience and allow both parties for a quicker issue resolution. Agents can now send Apple forms to the customer. Once the agent sends the form and the customer fills it out, it is automatically populated in the Content > Forms module and the data in the CDP (Customer Data Platform).
Find out more about the Apple Messages for Business Forms (you shall find this information in the last part of this section) in Conversations.
Mobile Identity
SIM Swap Detection via Web Interface
You can now use SIM Swap Detection in the web interface to perform SIM Swap checks without using API or development resources. Upload a file with phone numbers you want to check and once it is executed, you are able to download it.
Apple Messages for Business
Form Message Type is now Available
Create multipage, interactive forms within a single message to collect information from end users. Example: triage flows, CSAT survey, and account creation. End users can complete the form without leaving the Messages app.
Telegram
Self-service
You can now use the self-service functionality on the Infobip web interface to set up Telegram as a communication channel over Infobip solutions.
Updated Template Management
You can now do the following through the API:
- Upload media samples when registering (opens in a new tab) templates
- Delete (opens in a new tab) templates
The API now supports creation of the following new template types (opens in a new tab):
- MARKETING
- TRANSACTIONAL
- OTP
People
Manage Company Profile
EARLY-ACCESS
Use the People API (opens in a new tab) to manage companies. Perform basic CRUD operations, including batch operations. Use dedicated endpoints to assign or remove profiles from companies.
Integrate People Web SDK Using Google Tag Manager
EARLY-ACCESS
If you have Google Tag Manager (opens in a new tab) integrated in your website, you can easily add the People Web SDK without modifying the website code. You can manage the SDK along with your other tracking tags through a single interface.
AI Recommendations
New Component to Send Personalized Product Recommendations
EARLY-ACCESS
Use the AI Recommendations component to send dynamic, personalized product recommendations to end users based on their interactions with your products on your brand website, mobile app, and other services. Unlike static recommendations that are generated at the time the message is sent, AI recommendations are generated at the time the end user opens the message. So, each time the end user opens the message, the recommendations change based on the end user's interaction with your products.
The Early Access program starts from 1 July 2022.
Forms
Introducing Apple Messages for Business Forms
We have further extended forms functionality to include a new form type, Apple Messages for Business Forms.
Send and receive messages over this platform while leveraging popular Apple Messages for Business functionality like marking messages as private, seeing a summary of responses before submitting the form and adding conditional fields so you can branch responses depending on how the customer interacts with your form.